Alex Alvarez took care of me and was the smoothest purchase I've experience. He's a great salesman and is very knowledgeable about the cars so he can definitely help you find a perfect choice for anyone. If anyone stops by Mazda doral definitely ask for him and he will do his absolute best to help you leave happy. 10/10!!!!
Great service from Ocean Mazda Doral. My car performs better and has clean air after replacing the ac filter here. Thus they have a great system of procedure, nothing left, everything's great. Don't expect too much on customer service. Thank you Mazda!
My sales guy Osmanys is the best. Always makes the buying experience enjoyable and it's a quick in and out at the best price. I would go see him if you're looking for a new car.
Fernando Rodriguez is an incredible man and I truly have history and a past and things that I felt didn't go my way but realizing the professionalism of this man and in consideration for the service and the buying experience I had when I got my first Mazda 3 I have a lot of respect for him and the admiration for the reflection he has on his customers. Thank you, Mr. Rodriguez
Just bought a porche macan here recently with Alex as my representative and i couldnt be more happy.
I just purchased a new CX5 with the salesman Yosdaniy Fernandez. He was professional and attentive throughout the process. Everyone from Dayron in finance, David the Manager and Yazmin were helpful and so easy to work with. Thank you all for your professionalism.
Overall review 3 stars This Mazda Dealer is located conveniently close to Dolphin express and 836. Huge inventory readily available and pleasant sales experience for my new vehicle later January. Sales service (4 stars) However I have experience mediocre service for my vehicle needs and not satisfactory resolved, under my expectations. 1. I am experience issues with my brand new Mazda who is under performance MPG noticeable below the manufacturer specs and conservative driving habits , so after testing for a few months I called to request engine and system revision under manufacturer warranty since the car is gas expensive: CX-5 compared to my CR-V, ... Read More Full review text opened.Yelp - Jun 20, 2025
Overall review 3 stars This Mazda Dealer is located conveniently close to Dolphin express and 836. Huge inventory readily available and pleasant sales experience for my new vehicle later January. Sales service (4 stars) However I have experience mediocre service for my vehicle needs and not satisfactory resolved, under my expectations. 1. I am experience issues with my brand new Mazda who is under performance MPG noticeable below the manufacturer specs and conservative driving habits , so after testing for a few months I called to request engine and system revision under manufacturer warranty since the car is gas expensive: CX-5 compared to my CR-V, and the resolution is unsuccessfully, after this request the dealer revised and determined the car was fine despite the indicators showing less MPG than manufacturer literature (under normal driving conditions) No further help was offered, so I felt left alone with my problem 2. For that appointment initially schedule for a Saturday and noted by service manager 3 weeks in advance, a few day later was changed to a weekday without option on a Saturday , forcing me to take time off work to take the vehicle to be inspected. (Again, not able to get the problem fixed ) 3. Calling to the number is imposible, no person was available to attend and the mailbox is full and unable to leave any message. I had a mission imposible to modify the appointments,, my last resource was to drive here and try to accommodate on my time by spending countless hours waiting for my car to be inspected again. (Previous time the service was incomplete due to a missing part) 4. After service on my car, the white leather interior was left with dark marks from the technician, not inspecting vehicle before turning to owner is terrible. And they do not offer car wash included with the service as other dealers do, and I am used to (this service cost here $70) Not compliment for your $40K purchase No good. Service & customer service department (2 stars) I truly hope someone from Ocean Mazda reads this review and consider this customer feedback to improve the service department and customer service They need there attentive and cordial staff, an effective communication to optimize post-sale service. We like to deal with a person not with the answering machine Please improve You have a beautiful location And sells quality product
Must mention we went to Brickell prior and we were given the old 1980's runaround, they try to beat you up all day till you finally take whatever it is they want to sell you at their price. At Ocean Mazda we had an excellent experience with our salesman WILLIAM , I highly recommend asking for him! He listened to our (pain points) comments questions and concerns and addressed them all in detail! He had the product knowledge to guide us to the vehicle best suited for our purposes wants and needs! The dealership has ample inventory along with a nice ... Read More Full review text opened.Yelp - Jan 26, 2025
Must mention we went to Brickell prior and we were given the old 1980's runaround, they try to beat you up all day till you finally take whatever it is they want to sell you at their price. At Ocean Mazda we had an excellent experience with our salesman WILLIAM , I highly recommend asking for him! He listened to our (pain points) comments questions and concerns and addressed them all in detail! He had the product knowledge to guide us to the vehicle best suited for our purposes wants and needs! The dealership has ample inventory along with a nice showroom, easy access to vehicles for test drives along with a side road to able to drive without traffic avoiding stress. Buying a brand new vehicle is a a big decision I suggest doing at a place that gives you all the information with the best options. They also have a huge used car inventory!
Excellent service Janet from finance ,Eduardo from sales, Juan from Insurance and Robert as Manager they are the best!! Highly recommend!! Always ask for Eduardo!!
Manny P was my salesman. He was incredibly communicative throughout the entire process. Other local dealerships near my didn’t give me a great experience so I ended up buying from Manny at Ocean Mazda. He arranged the delivery for the vehicle since I lived out of town. He was very straightforward with the pricing and even offered discounts, which was really nice. This car buying process with Manny was so much better than any other time I’ve ever bought a car. He went above and beyond what he needed to do for me. I highly recommend Manny and ... Read More Full review text opened.Google - Nov 8, 2024
Manny P was my salesman. He was incredibly communicative throughout the entire process. Other local dealerships near my didn’t give me a great experience so I ended up buying from Manny at Ocean Mazda. He arranged the delivery for the vehicle since I lived out of town. He was very straightforward with the pricing and even offered discounts, which was really nice. This car buying process with Manny was so much better than any other time I’ve ever bought a car. He went above and beyond what he needed to do for me. I highly recommend Manny and look forward to working with him in the coming years for our next new vehicle. Thanks again, Manny!
Had a fantastic experience buying a new car at Ocean Mazda Doral! Manuel (Manny) was so knowledgeable, helpful, and honest. Everything after the decision to buy went so smoothly and quickly as well, from the insurance to the financing. Would be more than happy to buy here again!
(Translated by Google) 100% recommended... a spectacular service team. If you want to have a great shopping experience, contact Cyndi Dominguez BDC Director. Phenomenal!!!!! (Original) 100 % recomendados.. un team de servicio espectacular. Si quieres tener una gran experiencia de compra, contacta a Cyndi Dominguez BDC Director. Fenomenales!!!!!
(Translated by Google) Customer service for some things takes longer than normal and is constant (Original) Atención al cliente para unas cosas es demorado más de lo normal y es constante
I recently had a fantastic experience at Ocean Mazda Doral, thanks to the amazing manager, Cynthia (also known as Cindy). I was in the market for a 2024 Mazda CX-5 and reached out to the dealership to discuss the deal. Cindy was transparent and provided all the details over the phone. True to her word, when I arrived at the dealership, the deal was exactly as she described—no surprises or hidden fees. Her professionalism and honesty made the entire process smooth and stress-free. If you’re looking for a dealership that values customer satisfaction, I highly recommend Ocean Mazda Doral. ... Read More Full review text opened.Google - Oct 28, 2024
I recently had a fantastic experience at Ocean Mazda Doral, thanks to the amazing manager, Cynthia (also known as Cindy). I was in the market for a 2024 Mazda CX-5 and reached out to the dealership to discuss the deal. Cindy was transparent and provided all the details over the phone. True to her word, when I arrived at the dealership, the deal was exactly as she described—no surprises or hidden fees. Her professionalism and honesty made the entire process smooth and stress-free. If you’re looking for a dealership that values customer satisfaction, I highly recommend Ocean Mazda Doral. Thank you, Cindy, for a wonderful experience!
Manny was amazing helping me pick out my first car!! I loved it. Process was seamless. I didn’t feel pressured he truly wanted me to get the car I felt safe and comfortable in.
I had an excellent experience at Ocean Mazda. Receiving the best customer service Ive had in any dealership. I personally want to thank Eduardo Alfonso and Yanet Calles for going above and beyond providing the best experience for me as a customer.
I came in to purchase a new cx-30 and had a great experience at this dealership! Eliser, Robert (the sales manager) and Asiel (finance manager) truly made this a seamless and easy experience. I couldn't be happier and definitely recommend this dealership to others looking to purchase or lease a Mazda!
I highly encourage anyone on the market for any vehicle to visit this dealer. Since I was shopping for a birthday gift to myself, I actually had already identified a particular luxury vehicle to purchase. However, I visited Ocean Mazda - West Kendall on a whim over the summer and enjoyed my visit so much that I returned. Although I experienced an issue along the way, the manager, Mr. Ossie Ferrufino, went above and beyond to make me feel like a valued customer. Customer service is extremely important to me, so it was very refreshing to find that this was ... Read More Full review text opened.Google - Oct 12, 2024
I highly encourage anyone on the market for any vehicle to visit this dealer. Since I was shopping for a birthday gift to myself, I actually had already identified a particular luxury vehicle to purchase. However, I visited Ocean Mazda - West Kendall on a whim over the summer and enjoyed my visit so much that I returned. Although I experienced an issue along the way, the manager, Mr. Ossie Ferrufino, went above and beyond to make me feel like a valued customer. Customer service is extremely important to me, so it was very refreshing to find that this was a core value at Ocean Mazda -West Kendall. I truly appreciate their efforts and would recommend this dealership to all others.
went in and had an amazing experience everyone was super kind especially the tech named kevin was an amazing help with my car and super kind and respectful very much recommend his work
(Translated by Google) Thanks to Mr. Federico Rivas for the excellent service, his good disposition and excellent advice to get my new Mazda CX 5. (Original) Gracias al Sr Federico Rivas por la excelente atención , su buena disposicion y excelente asesoria para conseguir mi nuevo Mazda CX 5.
Ocean Mazda is the ONLY dealership I’ll go to buy or lease a Mazda - I’ve had 2 incredible experiences there. I cannot express enough the gratitude I have for the quality customer service Cindy has provided. She made the experience easy, fast and more importantly honest and straightforward. I also want to recognize Manny, he’s a class act, a true gentleman that knows the business and does his absolute best to get you in and out the door asap. I’ve leased 2 vehicles, one in February, a CX-90 and yesterday, a CX-30. Mazda is producing amazing vehicles, ... Read More Full review text opened.Google - Oct 5, 2024
Ocean Mazda is the ONLY dealership I’ll go to buy or lease a Mazda - I’ve had 2 incredible experiences there. I cannot express enough the gratitude I have for the quality customer service Cindy has provided. She made the experience easy, fast and more importantly honest and straightforward. I also want to recognize Manny, he’s a class act, a true gentleman that knows the business and does his absolute best to get you in and out the door asap. I’ve leased 2 vehicles, one in February, a CX-90 and yesterday, a CX-30. Mazda is producing amazing vehicles, don’t go anywhere else… Ocean Mazda is the place to go!
Bernie and Alex did a great job on my RX8. They took the time necessary to figure what the problem was and were always incredibly responsive. Thanks for keeping this classic driving like new!
My recent visit to Ocean Mazda in Miamil, Florida, was Exceptional. The dealership is clean and welcoming. The staff, were professional and courteous. The vehicle leasing process was efficient and transparent, with the convenience of starting online and completing in person.Ocean Mazda is highly recommended for its EXCELLENT SERVICE and CUSTOMER FOCUS!!! I will never lease any where else!!!
My recent visit to Ocean Mazda in Miamil, Florida, was Exceptional. The dealership is clean and welcoming. The staff, were professional and courteous. The vehicle leasing process was efficient and transparent, with the convenience of starting online and completing in person.Ocean Mazda is highly recommended for its EXCELLENT SERVICE and CUSTOMER FOCUS!!! I will never lease any where else!!!
