Meet Our Staff
Angel Pelaez
Service Advisor
Cyndi Dominguez
Internet Director
Robert Lara
New Car Manager
Angel J Llerena
Service Advisor
Brian Morales
Service Manager
Federico Rivas
Salesperson
Ali Bohorquez
Salesperson
Jorge Nunez
Used Car Manager
Miguel Mejia Fernandez
Used Car Manager
Nelson Rodriguez
Salesperson
Joey Tejada
Service Advisor
Jesus Perez
Salesperson
Antonio Yunez
Service Manager
Gerardo Castillo
Salesperson
Osmanys Lemo
Salesperson
Manuel F Patino
Salesperson
Nelson Ramiz
Salesperson
Andrew Wehmeyer
Service Advisor
Zevastyan E Garcia
Salesperson
Hermes Pais
Service Advisor
Jorge Rodriguez
Salesperson
Pedro Medina
Salesperson
Henry Placeres
Salesperson
Juan Burunat
Salesperson
Jose Fuentes
Parts Counter
Ricardo Teperino
Salesperson
Maria E Lara
Internet Salesperson
Alex Mangual
New Car Manager
Daniel Masson
Salesperson
Pedro Maytin
General Sales Manager
Rosalyn Montanaro
Internet Salesperson
Jannette Obregon
Appt Coordinator
Jamila Prieto
Internet Salesperson
Michael Zamora
Salesperson
Luis Alvarez
Service Technician
Rafael Bueno
Salesperson
Julio Castro
Technician
Genevieve Gonzalez
Cashier
Indra Gonzalez
Service Cashier
Karim Gonzalez
Service Technician
Milochka Machado
Service
Steven Nunez
Salesperson
Edmee Pastrana
Internal Advisor
Joshua Pastrana
Service Technician
Luis Recarte
Service Technician
Alexander Rivas
Service Technician
Mauricio Rodriguez
New car manager
Aldo Romero
Service Technician
Gabriel Sanabria
Lube Tech
Maria Schultz
Warranty Clerk
Adrian Silva
Service Greeter
Miguel Valdes
Parts Counter
Henry Vega
Salesperson
Andre Young
Service Technician
Angel Pelaez
Service Advisor
Jun 27, 2020
Angel todo Profesional
Excelente Excelente Excelente y 25 veces excelente Excelente Excelente Excelente y 25 veces excelente Excelente Excelente Excelente y 25 veces excelenteExcelente Excelente Excelente y 25 veces excelente
Feb 19, 2020
Too much waiting.....
I had a 1:00 p.m. appointment with a service advisor. He told me on the phone that when I showed up I needed to ask for him. Once I showed up a very young guy tended to me and told me I had 3 cars in front of me. I told him who I was there to see. He advised me the person was busy. He asked that I leave my keys in the ignition and I would be the third in line. I did just that. I went to sit in the waiting area. One hour later, the guy was looking for me to tell me I was next in line. What do you mean next in line? Yeah, now you can see the service advisor. What for I thought? They already knew what I was there for. They never took my car inside. Once I spoke to the advisor (not the advisor who told me to see him, I never saw him) he processed the car and then I had to begin waiting all over again for another hour or so. Very bad communication. Very bad customer service.
Feb 19, 2020
Service at Ocean Mazda has improved tremendously. The...
Service at Ocean Mazda has improved tremendously. The service manager Brian Morales came out and greeted me and check to see if everything was good. Angel Pelaez attended me quickly and call me when the car was ready.
Feb 18, 2020
Friendly service advisor
I went in for an oil and filter change. Nice waiting area. The service advisor keeps me informed of the status of my vehicle at all times.
Feb 18, 2020
Fast, precise and friendly.
I have been a customer for almost 10 years and except for small details without importance service has been always very professional. I am thinking next year to continue leasing a Mazda.
Cyndi Dominguez
Internet Director
Feb 05, 2020
TO BUY A NEW CAR!!!! THINKING Ocean Mazda
Nice - Very friendly - 0 stress - 100% time to help us - Excelente atención de todos !!! Son super eficientes y muy buena organización en todo !!! Staff is very knowledgeable - Friendly and attentive
Oct 28, 2019
Unethical sales team
Sales team agrees to provide options to make the sale but once they get your money they don’t keep their promises. This dealer sucks
Oct 25, 2019
Great car at a good price
I went to Ocean Mazda knowing exactly the vehicle I wanted and the price I wanted to pay. I also did research on my trade. Ricky was very nice and super friendly even before he was assigned as our sales rep. When we did the test drive, he was very knowledgeable about the car and pointed out some interesting features. I always hate the negotiation process of actually closing the deal but Ricky handled it like a true professional and at no point did I feel pressured. At the end of the day, I bought the car I wanted at a good price and spent less than half a day at the dealership. I would recommend Ricky to anyone looking for a Mazda. Cyndi and Miguel de Leon were also a pleasure to deal with.
Oct 24, 2019
Do. Not. Hesitate!!!
I had been searching for a Rolls Royce Phantom and was lucky enough to find it through Ocean Mazda. The level of attention and service I received was absolutely superb. As an out of State buyer I had to put a lot of trust into the dealership and sales associate but I’m glad I did. Cyndi Dominguez was professional, available, patient and helpful. This is an extraordinary team of people.
Oct 21, 2019
Service
I had a great experience, Mr. Joy Tejeda provided a great customer service. He was very helpful and informative. I would definitely come back for my service.
Robert Lara
New Car Manager
Feb 19, 2020
Great service and was able to have my new lease in about...
Great service and was able to have my new lease in about 3 hours. First Mazda in the family and what a great experience! Definitely will recommend.
Feb 17, 2020
Service was excellent and the experience of getting a...
Service was excellent and the experience of getting a lease car for the first time ran smoothly. On top of that, all of my questions were answered clearly
Feb 14, 2020
It was a great experience dealing with great team they...
It was a great experience dealing with great team they know what they are doing, they treat as as VIP, very convenience comfortable and welcoming place
Feb 14, 2020
Return/New Lease
Henry made returning the car extremely easy. I am more than satisfied with my new lease as well. Definitely recommend him to family and friends.
Feb 05, 2020
Excelente la atención. Altamente agradecida; muy bueno el...
Excelente la atención. Altamente agradecida; muy bueno el servicio. Tanto de la Sra del front desk y del vendedor, y del financista. Muy bueno el ambiente del concesionario
Angel J Llerena
Service Advisor
Feb 18, 2020
I was there for scheduled maintenance with my 3 years old...
I was there for scheduled maintenance with my 3 years old son and he was having such a great time, even they are under restoration.
Jan 20, 2020
Recall Service
I came for a recall to replace the air bags. I waited a little longer than I thought, but that day the Service Dept. was very busy. I always have a good experience when I go for other service. Everyone is courteous and helpful.
Jan 17, 2020
Good Customer Service
Dealership makes you feel like a valued customer, but construction makes it feel cramped and rushed. Overall it was a good experience. Prices need adjustment.
Jan 14, 2020
Great service. I love that although they take walk ins,...
Great service. I love that although they take walk ins, they respect the appointments made. It would be great if. More promotions were mailed to customers!
Jan 08, 2020
I love the service dept all the representatives from the...
I love the service dept all the representatives from the greeting to the wait time. The only thing i have an issue with was that I didn’t get my courtesy wash nor vaccuum.
Brian Morales
Service Manager
Feb 19, 2020
Service at Ocean Mazda has improved tremendously. The...
Service at Ocean Mazda has improved tremendously. The service manager Brian Morales came out and greeted me and check to see if everything was good. Angel Pelaez attended me quickly and call me when the car was ready.
Feb 11, 2020
The whole experience was perfect ! Brian Morales and his...
The whole experience was perfect ! Brian Morales and his team made me feel relaxed and cared . Everybody was really helpful and polite ! 100% satisfied ! God bless you and keep up the great work !!
Feb 05, 2020
Excellent Customer Service
Excellent service provided. The customer service was great. very friendly. We appreciate the updates about the maintenance of our vehicle until was ready to go.
Feb 04, 2020
Extremely satisfied with the repair of my car. Excellent...
Extremely satisfied with the repair of my car. Excellent customer service but everything starts by the person who is in charge. Highly recommended. Staff seems to be happy.
Feb 03, 2020
Great staff. Everybody I’ve dealt with at Ocean Mazda has...
Great staff. Everybody I’ve dealt with at Ocean Mazda has been very polite friendly and always a smile, it’s been a pleasure to do business with this company.
Federico Rivas
Salesperson
Feb 04, 2020
Great team, that try hard to fullfill a business transaction
My wife and I arrived at the dealer an hour before closing and all the employees that worked in our business transaction, were able to fulfill and close the deal even staying after hour.
Jan 25, 2020
Federico was fantastica. Very attentive and worked with...
Federico was fantastica. Very attentive and worked with me to get me a great deal. Was a very painless experience. In and out in under 3 hours.
Jan 24, 2020
Excellent Service!!!
Excellent service, Federico is a great consultant, he explained very well all the features, safety points and value of my CX-9 and gave me reasons to buy the CX-9. Thank you!!!!
Jan 21, 2020
excellent service
me atendieron muy bien y se dedicaron a ofrecerme lo mejor según mi perfil, adicional pude probar el vehículo antes de comprarlo y me explicaron con detenimiento todos los detalles del modelo
Jan 20, 2020
Incredibly helpful and honest.
What a great experience when dealers do everything possible to help people like me who have lost their credit due to unforeseen events while being a loyal Mazda customer. From sales to finance, this dealer is a class act and made me feel comfortable even under an embarrassing situation. Thank you Ocean Mazda.
Ali Bohorquez
Salesperson
Jun 27, 2020
Angel todo Profesional
Excelente Excelente Excelente y 25 veces excelente Excelente Excelente Excelente y 25 veces excelente Excelente Excelente Excelente y 25 veces excelenteExcelente Excelente Excelente y 25 veces excelente
Feb 18, 2020
Always a smooth process when going in for service. Reps...
Always a smooth process when going in for service. Reps like Joey Tejada make the hassle of going in for service more enjoyable. Thank you!
Jan 24, 2020
The Best customer Service I've had
I'm proud of Ocean Mazda, because they helped me choose the best business and at the same time select the best car for my needs. I recommend the group of employees and at the same time I congratulate the Ocean Mazda company for selecting the right staff to get the best job.
Jan 21, 2020
Excelent Salesperson - Ali
if it had not been for the sales person Ali, probably I had walked away yet from another dealer. Ali listened to my criteria and understood my needs and presented options with recommendations. He was not pushy or aggressive in his sales approach yet explained clearly the benefits of buying a certified pre-owned vehicle from Ocean Mazda.
Jan 21, 2020
The Best customer Service I've ever had.
I'm proud of Ocean Mazda, because is the Best Customer Service that I've had, the best organization in all the areas, good attitude to the sellers, they use to help make the best decisions.I recommend everyone Ocean Mazda do the business.
Jorge Nunez
Used Car Manager
Feb 21, 2020
Yoyo was a great salesman he was nice they need more...
Yoyo was a great salesman he was nice they need more salesman like him he got my car ready for me got a little dent out everything I asked
Feb 15, 2020
Muchas gracias a Jorge Nuñes por ayudarme en todo la...
Muchas gracias a Jorge Nuñes por ayudarme en todo la verdad salí complacido en todo excelente persona muchas gracias a Él y ocean mazda gracias por todo
Feb 11, 2020
I was looking for a used car with clean Carfax and low...
I was looking for a used car with clean Carfax and low mileage and I found this Highlander in great conditions but Eduardo sales and Jorge manager were super five stars people that treated me like a real customer. Highly recommend this dealer !!! I am a customer service person and I know what I am talking about. They went the extra mile and overcome all objections from me and reinforced my decision about this Highlander that I am so happy driving 👍👍👍
Jan 21, 2020
Excelent Salesperson - Ali
if it had not been for the sales person Ali, probably I had walked away yet from another dealer. Ali listened to my criteria and understood my needs and presented options with recommendations. He was not pushy or aggressive in his sales approach yet explained clearly the benefits of buying a certified pre-owned vehicle from Ocean Mazda.
Jan 08, 2020
Federico went above and beyond during the sale and...
Federico went above and beyond during the sale and afterward with service to ensure this process was easy and enjoyable. Thank you Federico for all of your help!
Miguel Mejia Fernandez
Used Car Manager
Sep 23, 2020
just the best! professional and never on the mood to rush...
just the best! professional and never on the mood to rush you. Takes the time to explain all details and very well knows the vehicles he sales. Yes, I recommend Mr Lemo for any of your car buying needs.
Jan 27, 2020
The Sales Rep Zebastyan was phenomenal . Very...
The Sales Rep Zebastyan was phenomenal . Very knowledgeable and helpful. Our experience in the finance department was completely different. Not positive at all. We were preapproved with capital one on our own. We were advised that you also work with capital one. However, when we visited the finance rep we were then advised that our loan could not be through capital one due to “internal problems”. Only after us almost walking away and not purchasing the car - we were finally advised the capital one would be possible. We find this incredibly unprofessional.
Jan 24, 2020
Fantastic Experience!
Nelson Ramirez, Jr. was the best sales person we have had. The service was excellent and the pricing great. The service was also outstanding, very fast response!
Jan 15, 2020
Was very disappointed in this place. I specifically asked...
Was very disappointed in this place. I specifically asked salesman to make sure car was very clean and some dark marks were removed when he delivered my vehicle. Car was not cleaned and none of the spots were removed. Also the rug on my drivers side was missing and covered with a paper. Very shoddy work and service was lacking.
Jan 08, 2020
Very professional with clients, and people with there...
Very professional with clients, and people with there word in special Ali in sales and his manager, Mimi in service very good at her job.
Nelson Rodriguez
Salesperson
Jun 27, 2020
Angel todo Profesional
Excelente Excelente Excelente y 25 veces excelente Excelente Excelente Excelente y 25 veces excelente Excelente Excelente Excelente y 25 veces excelenteExcelente Excelente Excelente y 25 veces excelente
Feb 05, 2020
TO BUY A NEW CAR!!!! THINKING Ocean Mazda
Nice - Very friendly - 0 stress - 100% time to help us - Excelente atención de todos !!! Son super eficientes y muy buena organización en todo !!! Staff is very knowledgeable - Friendly and attentive
Feb 04, 2020
Great Salesman and Dealer
Outstanding service from our salesman Nelson Rodriguez and the Finance person, Tony Garcia. I also love the facilities, the beautiful car and their attention to detail. Thank you for a great car buying experience.
Jan 29, 2020
mazda cx 30
the service was great and attentive, from the moment we arrived Nelson was helpful and straight to the point on what i wanted. a a
Jan 25, 2020
Excellent treatment
Very happy with the salesman and personnel of this dealership. Our new car Mazda CX-5 2020 is great and they have done a lot of improvements to this model now.
Joey Tejada
Service Advisor
Feb 19, 2020
Great Experience
Love the prompt service not only to drop off but for pickup as well. I recommend this service station for all your Mazda service needs. Even the cashier was great, courteous and very attentive to the client. Thank you guys
Feb 18, 2020
Joey Tejeda went above and beyond to provide excellent...
Joey Tejeda went above and beyond to provide excellent customer service. This was my first visit and will continue to service my vehicle here under him exclusively despite the hour drive
Feb 18, 2020
Always a smooth process when going in for service. Reps...
Always a smooth process when going in for service. Reps like Joey Tejada make the hassle of going in for service more enjoyable. Thank you!
Feb 18, 2020
Service Department is excellent
Went in for an oil change. My mistake was going on a holiday. Yet, even being that busy my car was serviced in a timely manner. Not sure about the complimentary "car wash," though. I don't think any soap was used. I've gotten a better wash for $2.00 at a gas station.
Feb 17, 2020
Excellent attention from service rep (JOEY TEJADA). He...
Excellent attention from service rep (JOEY TEJADA). He explained clearly what was being done to the car . He promised completion of scheduled service in 1.50 hours, car was ready in one 1.25 hours. Very good overall experience
Jesus Perez
Salesperson
Mar 12, 2020
Outstanding Experience
JP handled all my requests, was prompt to send additional photos and made the purchase experience very smooth. The car was as described with no surprises.
Feb 17, 2020
When we first arrived at the dealer we were met by a...
When we first arrived at the dealer we were met by a sales rep named JP. Bigger then life personality promised us a cake and provided a slice so to speak. They repainted a bumper with what looked to be a spray can. A/c stopped working 3 days after taking delivery and that’s when the true colours showed. They offered zero help, they’ve lost life time customers. Thank but no thanks.
Feb 11, 2020
I was looking for a used car with clean Carfax and low...
I was looking for a used car with clean Carfax and low mileage and I found this Highlander in great conditions but Eduardo sales and Jorge manager were super five stars people that treated me like a real customer. Highly recommend this dealer !!! I am a customer service person and I know what I am talking about. They went the extra mile and overcome all objections from me and reinforced my decision about this Highlander that I am so happy driving 👍👍👍
Jan 17, 2020
Excellent Transaction
Jesus "JP" Perez was an excellent sales person. The thing I enjoyed most was his responsiveness. He never failed to return my phone call or answer my questions. If you want a great buying experience ask for JP!!!
Jan 14, 2020
All the staff at Ocesn Mazda was very pleasant. I came...
All the staff at Ocesn Mazda was very pleasant. I came for my first schedued service and my advisor, Andy Wehmeyer was very nice and kept me informed the entire time. He also sent me a video of my car being serviced.
Antonio Yunez
Service Manager
Jan 17, 2020
Good Customer Service
Dealership makes you feel like a valued customer, but construction makes it feel cramped and rushed. Overall it was a good experience. Prices need adjustment.
Jan 14, 2020
Great service. I love that although they take walk ins,...
Great service. I love that although they take walk ins, they respect the appointments made. It would be great if. More promotions were mailed to customers!
Jan 08, 2020
I love the service dept all the representatives from the...
I love the service dept all the representatives from the greeting to the wait time. The only thing i have an issue with was that I didn’t get my courtesy wash nor vaccuum.
Jan 04, 2020
Horrible
A DISASTER both times I had to go there in 1 week! The first time I arrived I was greeted with be with you in a minute by two separate people and nothing after 15 min I had to go inside and ask receptionist to get someone ... that was just the first day! The second day was worse!
Dec 16, 2019
Service was good
I had a appointment and it was on time everything was good employees was very friendly I would go back for service and recommend services there
Gerardo Castillo
Salesperson
Jan 27, 2020
Everyone was wonderful!
It was the most pleasurable experience to buy a car at Ocean Mazda. Everyone went out of their way to help me. Receptionist to General manager experience was wonderful. I truly recommend everyone to buy fro Ocean Mazda! You will be very happy you did. They make the car buying experience enjoyable.
Dec 20, 2019
Best place to shop for a car!
Very helpful and knowledgeable staff as well as a great variety of options to choose from. So far, it’s been fastest car-buying experience I’ve had to date! I highly recommend this dealership.
Dec 09, 2019
COMPRA
MI VENDEDOR EL SR, GERARDO, ES SUPER AMABLE Y ESPECIAL LO RECOMIENDO AMPLIAMENTE, AL IGUAL QUE A LA PERSONA QUE NOS TOCO EN EL FINANCIAMIENTO
Nov 26, 2019
Great experience
Had a great experience. The car I wanted was not on their lot & Gerardo found it at another location & they brought it over. We didn't spend hours at the dealership which is RARE. Everything was handled perfectly.
Nov 13, 2019
Excellent customer service
Excelente atención como siempre. El servicio muy bueno y la parte comercial realmente muy bien atendido. Le he comprado varios carros y lo seguiré haciendo, te hacen sentir como en tu casa. Gracias Ocena Mazda/Ocean Club
Osmanys Lemo
Salesperson
Sep 23, 2020
just the best! professional and never on the mood to rush...
just the best! professional and never on the mood to rush you. Takes the time to explain all details and very well knows the vehicles he sales. Yes, I recommend Mr Lemo for any of your car buying needs.
Jan 01, 2020
No stress purchase
Great service and hassle free experience. Sales and finance team put no pressure on purchase, it recommends purchase in line with your interest and no the sales price.
Dec 27, 2019
Thanks
Thanks for the service, was great and friendly staff, I would recommend to my friends and family and I will be there again next time, thanks again
Dec 22, 2019
Excellent service.
Every time I have taken my car I have been treated in a courteous and friendly manner. The problems with the car have been explained (last time they even showed me a video so I could see the damage involving the brakes). The service team is very professional.
Dec 18, 2019
Ocean Mazda is the place to buy a car!
Overall Ocean Mazda was a great experience! They have excellent service and a very professional staff! I will recommend to all my family and friends!
Manuel F Patino
Salesperson
Jan 13, 2020
Great Car buy!
Pretty much went there for the test drive of the Mazda Cx-5, but after 3 test drives I pretty much sure I was going to go home with it. Manny took care of me like I said 3 test drives over 2 hrs of driving going back and forward to the mall to find the right color and trim. So yeah great service will be back in a couple of years go get my new Mazda.
Jan 08, 2020
Immediate Service
I was attended to immediately and was told I would have to wait for my car to be serviced for about 3 hours. I wasn't expecting such a long wait since I had an appointment, but was given the option of having an Uber pick me up to take me to any designated location near the area and then pick me up from there as soon as my car service was complete.
Dec 04, 2019
Professional and courteous
Excellent customer service. The staff was friendly and courteous. The only drawback was that it was a busy day and it took longer than expected to see the finance manger and get the car ready. Other than that, everything else was smooth
Dec 04, 2019
Excellent car buying experience
From the time I called until the I drove away with my vehicle, the experience was seamless. Our sales person Manny was excellent, no pressure at all. He was honest and gave us all the info and time we needed to make the necessary decisions. It felt like a family . Everyone at the dealership was amazing. They treated us like valued customers and never pressured us for our business. Honestly the best car buying experience we have ever had. Thank you Manny and thank you Ocean Mazda for exceptional service.
Nov 20, 2019
New to the Mazda family.
I am new to the Mazda family and am already loving every moment of it, from the experience of driving my Mazda 6, to the treatment I received from the service center at the dealer everything has been absolutely incredible. The service center and the over all quality of everything at this dealer is on par with that of The Collection or Mercedes of Coral Gables but for a fraction of the price.
Nelson Ramiz
Salesperson
Jan 24, 2020
Fantastic Experience!
Nelson Ramirez, Jr. was the best sales person we have had. The service was excellent and the pricing great. The service was also outstanding, very fast response!
Jan 17, 2020
Everything is great shopping for a car at ocean Mazda...
Everything is great shopping for a car at ocean Mazda UNTIL they sell you the car. After that you're on your own. Nelson was our salesman. Was very responsive until we came in and signed our paperwork. After that, I have not heard from him or ocean Mazda AT ALL. We did not receive our copy of the purchase agreement. I have tried calling Nelson and texting NUMEROUS times to get this info with ZERO response. After 4 weeks of trying I called Ocean Mazda directly and they tell me just to call the bank, they have a copy, ummm NO. Ocean Mazda sold me the car. We also have no idea where to get our new registration. Until this day we are clueless where to get it and no one there has a clue either. Do if you want to buy a car with ZERO customer service , this is the place. Ocean. Mazd
Jan 02, 2020
Great attention
Great attention, kind and helpful finding the ideal choice for me, also know very well the part of the car and gave me good suggestions
Nov 20, 2019
Good service, long wait
Great service, Mr. Ramiz, provided all the needed information, had the car ready and kept inform throughout the process. Will definetly recommend him to all my friends.
Nov 15, 2019
new lease
Excellent service , Nelson was professional and quick to help with our doubts and questions , first time leasing but can't complain about the experience in this dealer.
Andrew Wehmeyer
Service Advisor
Feb 19, 2020
Everyone was very helpful and explained everything very...
Everyone was very helpful and explained everything very well and tried to help me and answer all my questions I have no complains and the service was fast
Feb 19, 2020
Service was quick, the new video they send you of the...
Service was quick, the new video they send you of the inspection of your car is cool. Only issue was they didn't wash my car until I asked, which delayed me about 15 minutes but they did a good job of scrubbing down the exterior.
Feb 19, 2020
Andy is the best advisor. Will continue going there...
Andy is the best advisor. Will continue going there because of him. He takes care of your issue right away and has the car ready when promised.
Feb 18, 2020
Andy is the best service manager. He always solves the...
Andy is the best service manager. He always solves the problems timely. His attention to detail is outstanding. He has a lot of credibility on his service advise
Feb 18, 2020
Service Department is excellent
Went in for an oil change. My mistake was going on a holiday. Yet, even being that busy my car was serviced in a timely manner. Not sure about the complimentary "car wash," though. I don't think any soap was used. I've gotten a better wash for $2.00 at a gas station.
Zevastyan E Garcia
Salesperson
Feb 19, 2020
Great service and was able to have my new lease in about...
Great service and was able to have my new lease in about 3 hours. First Mazda in the family and what a great experience! Definitely will recommend.
Jan 29, 2020
Very good service with a lot of vehicle choices. Process...
Very good service with a lot of vehicle choices. Process was very smooth and in good timing. In 4 hours we were able to go home with a new Mazda
Jan 27, 2020
The Sales Rep Zebastyan was phenomenal . Very...
The Sales Rep Zebastyan was phenomenal . Very knowledgeable and helpful. Our experience in the finance department was completely different. Not positive at all. We were preapproved with capital one on our own. We were advised that you also work with capital one. However, when we visited the finance rep we were then advised that our loan could not be through capital one due to “internal problems”. Only after us almost walking away and not purchasing the car - we were finally advised the capital one would be possible. We find this incredibly unprofessional.
Jan 13, 2020
Leasing of a new vehicle
Promptness, professional service from the moment I started my online search until we walked out of the dealer. Very satisfied!! I had shopped 4 other dealers before making a final decision and this one top all of my expectations!
Dec 24, 2019
Best Experience Ever!
This is my second lease at OM, sales person Zevastyan is the best! I've leased at Gus Machado and Autonation Ford but OM is wayyyyy better. Nice people, fast and overall the best you can get at any dealer.
Hermes Pais
Service Advisor
Jan 17, 2020
Good Customer Service
Dealership makes you feel like a valued customer, but construction makes it feel cramped and rushed. Overall it was a good experience. Prices need adjustment.
Jan 14, 2020
Great service. I love that although they take walk ins,...
Great service. I love that although they take walk ins, they respect the appointments made. It would be great if. More promotions were mailed to customers!
Jan 08, 2020
I love the service dept all the representatives from the...
I love the service dept all the representatives from the greeting to the wait time. The only thing i have an issue with was that I didn’t get my courtesy wash nor vaccuum.
Dec 16, 2019
Service was good
I had a appointment and it was on time everything was good employees was very friendly I would go back for service and recommend services there
Nov 23, 2019
Best service ever
Great service, good communication. Very friendly. Great work, very fast and couldn’t ask for more excellence in that business. Hope everyone gets that service
Jorge Rodriguez
Salesperson
Feb 21, 2020
Yoyo was a great salesman he was nice they need more...
Yoyo was a great salesman he was nice they need more salesman like him he got my car ready for me got a little dent out everything I asked
Dec 04, 2019
Amazing Team From start to finish. I was in and out
Amazing Team From start to finish. I was in and out in very little time. they Streamlined the whole process for me and I never felt pressured one bit.
Nov 20, 2019
The best Sales Person!
Jorge Rodriguez was great! Easy process. Super knowledgeable. From beginning to end, a very smooth transition. I love my New Mazda. Happy to be part of the Mazda family.
Nov 20, 2019
The best sales person
My experience was so great!, Jorge Rodriguez made the process so fast and easy, I am very grateful and happy with my new car. Thanks!
Nov 05, 2019
Unprofessional cashiers
The service advisor was friendly; however, the cashiers didn't seem to concerned with assisting the customer. They were more involved with social media on their cell phones. You might want to consider implementing a no cell phone use policy. Very unprofessional.
Pedro Medina
Salesperson
Feb 17, 2020
Service was excellent and the experience of getting a...
Service was excellent and the experience of getting a lease car for the first time ran smoothly. On top of that, all of my questions were answered clearly
Feb 05, 2020
Excelente la atención. Altamente agradecida; muy bueno el...
Excelente la atención. Altamente agradecida; muy bueno el servicio. Tanto de la Sra del front desk y del vendedor, y del financista. Muy bueno el ambiente del concesionario
Feb 04, 2020
Excelente Atención y Profesionalismo por estos dos...
Excelente Atención y Profesionalismo por estos dos Caballeros, los cuales marcaron la pauta e hicieron posible el negocio debido a la gran experiencia demostrada esta día, los felicito.
Nov 14, 2019
Great Customer Service by Pedro Medina
Pedro Medina made my visit very pleasant and he was very knowledgeable of the models. He accommodated my requirements for the vehicle I wanted. Thank you.
Nov 13, 2019
Muy buena
Muy bien atendido por Pedro Medina siempre buscando como complacer a su cliente, en todo momento atento y preocupado por hacer lo mejor en su trabajo
Henry Placeres
Salesperson
Feb 14, 2020
Return/New Lease
Henry made returning the car extremely easy. I am more than satisfied with my new lease as well. Definitely recommend him to family and friends.
Jan 13, 2020
It was a good experience buying a car from Ocean Mazda!...
It was a good experience buying a car from Ocean Mazda! People were very polite and they gave a very good deal. We will recommend Ocean Mazda to all of our friends because of the good service and other things.
Jan 03, 2020
Good service
Henry is very good Gracias mil,lo voy a recomendar a todos mis amigos y familiares para una compra de un carro nuevo en el arrea de miami
Jan 02, 2020
The best!
Very helpful and professional. I bought my Maserati and they fix it the little problems the car had before I bought.I will recommend for everyone.
Dec 13, 2019
Outstanding !
Everyone was so helpful, patient and not pushy! All staff went above and beyond and were extremely friendly my boyfriend and I both ended up leaving with a car and we are very happy.
Juan Burunat
Salesperson
Dec 27, 2019
Awesome
I have a very awesome experience ... I am waiting for my next car with you guys ... 36 months or less. The sales person was patience and work with the lines I need on price and vehicle
Dec 18, 2019
Awesome
They helped us out all the way until we drove out on a shiny new Mazda. Even de approval process with Tony was a breeze. Thanks.
Dec 06, 2019
Good people
Service and quality of product was very good, not giving 5 star’s because I wish processing could be faster. However very good experience overall.
Nov 02, 2019
amazing
i am in love with my new car, the dealership was very kind as to helping me choose and view the cars of my liking.
Jose Fuentes
Parts Counter
Feb 03, 2020
Great staff. Everybody I’ve dealt with at Ocean Mazda has...
Great staff. Everybody I’ve dealt with at Ocean Mazda has been very polite friendly and always a smile, it’s been a pleasure to do business with this company.
Dec 19, 2019
Excellent
Good friendly experience . I think the price of oil Change and tire rotation is too expensive. Otherwise I was pleased. Can’t remember the name of the person who checked me in at the curb but he was also very courteous
Nov 20, 2019
New to the Mazda family.
I am new to the Mazda family and am already loving every moment of it, from the experience of driving my Mazda 6, to the treatment I received from the service center at the dealer everything has been absolutely incredible. The service center and the over all quality of everything at this dealer is on par with that of The Collection or Mercedes of Coral Gables but for a fraction of the price.
Oct 26, 2019
Change the oil ,
The attention was very good, Andy Welhemer, I needed to change the tires but the price are very high, I went to Walmart and I saved almost 300.00 . You lost a sale , review your prices. I spended 530.00 In Wm. Thanks.
Ricardo Teperino
Salesperson
Feb 05, 2020
TO BUY A NEW CAR!!!! THINKING Ocean Mazda
Nice - Very friendly - 0 stress - 100% time to help us - Excelente atención de todos !!! Son super eficientes y muy buena organización en todo !!! Staff is very knowledgeable - Friendly and attentive
Jan 01, 2020
Great dealer and excellent prices.
I’m strongly recommend the Ocean Mazda dealer. The agent and the staff were amazing. I love my new car. . The luxury and the comfort are excellent.
Nov 23, 2019
Great Service provided!
Great car buying experience! Superb communication! Very friendly. Great work, very fast and family friendly! Excellence in handling my business and strongly recommend! Ocean Mazda is open for business! Stop in.
Oct 25, 2019
Great car at a good price
I went to Ocean Mazda knowing exactly the vehicle I wanted and the price I wanted to pay. I also did research on my trade. Ricky was very nice and super friendly even before he was assigned as our sales rep. When we did the test drive, he was very knowledgeable about the car and pointed out some interesting features. I always hate the negotiation process of actually closing the deal but Ricky handled it like a true professional and at no point did I feel pressured. At the end of the day, I bought the car I wanted at a good price and spent less than half a day at the dealership. I would recommend Ricky to anyone looking for a Mazda. Cyndi and Miguel de Leon were also a pleasure to deal with.
Maria E Lara
Internet Salesperson
Jan 13, 2020
Great Car buy!
Pretty much went there for the test drive of the Mazda Cx-5, but after 3 test drives I pretty much sure I was going to go home with it. Manny took care of me like I said 3 test drives over 2 hrs of driving going back and forward to the mall to find the right color and trim. So yeah great service will be back in a couple of years go get my new Mazda.
Dec 04, 2019
Excellent car buying experience
From the time I called until the I drove away with my vehicle, the experience was seamless. Our sales person Manny was excellent, no pressure at all. He was honest and gave us all the info and time we needed to make the necessary decisions. It felt like a family . Everyone at the dealership was amazing. They treated us like valued customers and never pressured us for our business. Honestly the best car buying experience we have ever had. Thank you Manny and thank you Ocean Mazda for exceptional service.
Nov 23, 2019
Very Happy
Vladimir Bueno Sales man, very professional & knowledgeable and Sales director Robert Lara as well Both exceptional! They both made an overall big difference to me when it came to getting a Mazda vehicle. Thanks to both!
Alex Mangual
New Car Manager
Jan 13, 2020
It was a good experience buying a car from Ocean Mazda!...
It was a good experience buying a car from Ocean Mazda! People were very polite and they gave a very good deal. We will recommend Ocean Mazda to all of our friends because of the good service and other things.
Jan 02, 2020
The best!
Very helpful and professional. I bought my Maserati and they fix it the little problems the car had before I bought.I will recommend for everyone.
Dec 04, 2019
A Pleasant Surprise of Dealership
To be very honest, I had been to Toyota and Honda but it was Ocean Mazda that captured my interest and really listened and understood what I needed and wanted. Ali and the rest of the team were very kind and diligent. Thank you for the Wonderful Expirience.
Daniel Masson
Salesperson
Jan 15, 2020
Was very disappointed in this place. I specifically asked...
Was very disappointed in this place. I specifically asked salesman to make sure car was very clean and some dark marks were removed when he delivered my vehicle. Car was not cleaned and none of the spots were removed. Also the rug on my drivers side was missing and covered with a paper. Very shoddy work and service was lacking.
Nov 22, 2019
Purchase 2 cars
I've never had such a great experience in purchasing a car like the one I had at Ocean Mazda. Starting with sales person to the finance department. Very professional, helpful and friendly. My son and I were very pleased with the service and cars. See you back in 3 yrs.
Nov 02, 2019
Disappointment.
After having the car for a little more than a year it broke down. Not only that, it even got a recall. When I approached the salesman to talk about these issues, I got forced into leasIng another car (an inferior car) for higher monthly payments. People were nice but not helpful. I cannot wait to finish my contract with Mazda and change to a better company who truly puts their customers first.
Pedro Maytin
General Sales Manager
Nov 22, 2019
Purchase 2 cars
I've never had such a great experience in purchasing a car like the one I had at Ocean Mazda. Starting with sales person to the finance department. Very professional, helpful and friendly. My son and I were very pleased with the service and cars. See you back in 3 yrs.
Nov 13, 2019
Excellent customer service
Excelente atención como siempre. El servicio muy bueno y la parte comercial realmente muy bien atendido. Le he comprado varios carros y lo seguiré haciendo, te hacen sentir como en tu casa. Gracias Ocena Mazda/Ocean Club
Rosalyn Montanaro
Internet Salesperson
Jan 24, 2020
Fantastic Experience!
Nelson Ramirez, Jr. was the best sales person we have had. The service was excellent and the pricing great. The service was also outstanding, very fast response!
Oct 29, 2019
Great customer service
I called the Rosalyn at about 11am on Tuesday and told her I was interested in purchasing a Mazda CX9 with the exterior and interior color I wanted and that I didn't want to spend 3 to 4 hours in the dealer. And that afternoon at 4:30 she informed me that she had the vehicle that I requested. The price she quoted was very reasonable and I picked up the car that afternoon. Waiting time at the dealer was very reasonable. All the paper was done an hour and half. Mr. Nelson Rodriguez was very helpful, he explained how the vehicle worked and connected our phones to the vehicle. The finance manager explained and offered us a very reasonable priced warranty that we purchased. The insurance agent Daniel helped us save a nice bundle on our insurance. All in all this purchase was the most enjoyable purchase I've had in buying a car. I highly recommend calling Ms. Rosalyn Montanaro for your next car purchase
Jannette Obregon
Appt Coordinator
Feb 18, 2020
Andy is the best service manager. He always solves the...
Andy is the best service manager. He always solves the problems timely. His attention to detail is outstanding. He has a lot of credibility on his service advise
Feb 18, 2020
Always a smooth process when going in for service. Reps...
Always a smooth process when going in for service. Reps like Joey Tejada make the hassle of going in for service more enjoyable. Thank you!
Jamila Prieto
Internet Salesperson
Jan 02, 2020
The best!
Very helpful and professional. I bought my Maserati and they fix it the little problems the car had before I bought.I will recommend for everyone.
Michael Zamora
Salesperson
Feb 21, 2020
Yoyo was a great salesman he was nice they need more...
Yoyo was a great salesman he was nice they need more salesman like him he got my car ready for me got a little dent out everything I asked