MAZDA Safety Reviews

Manny is very professional and knowledgeable. Courteous too. Was very easy dealing with him and everything went smoothly. Highly recommended.

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A big waste of time. I spent the entire morning negotiating an online car price with a sales associate, until we agreed upon an out the door price. Explained that I was serious about purchasing a certified used vehicle and was willing to purchase that same day if the price was right. When I arrived to see the vehicle we had agreed upon, after waiting 30 minutes, was informed that the vehicle had been sold a week ago. It was explained to me that it was oversight and not an attempt at a bait in switch. While this may be the ... Read More

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Yelp - Oct 7, 2026

A big waste of time. I spent the entire morning negotiating an online car price with a sales associate, until we agreed upon an out the door price. Explained that I was serious about purchasing a certified used vehicle and was willing to purchase that same day if the price was right. When I arrived to see the vehicle we had agreed upon, after waiting 30 minutes, was informed that the vehicle had been sold a week ago. It was explained to me that it was oversight and not an attempt at a bait in switch. While this may be the case, it was still a major waste of my time and energy and the dealership needs to pay attention to their inventory before negotiating deals.

Manny helped me with my second lease run smoothly and effectively. Great service many thanks again . He helped with all of the process.

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I had an amazing experience purchasing my car, and I have to give a huge shoutout to my salesman, Manny Patino! He went above and beyond from start to finish to help me get into the right car. He was patient, helpful, honest, and truly cared about making sure I was happy with my purchase. He made the entire process so much easier and less stressful, and I genuinely appreciate all the time and effort he put into helping me. You can tell he truly cares about his customers and isn’t just trying to make a sale. I highly ... Read More

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DealerRater - Sep 5, 2026

I had an amazing experience purchasing my car, and I have to give a huge shoutout to my salesman, Manny Patino! He went above and beyond from start to finish to help me get into the right car. He was patient, helpful, honest, and truly cared about making sure I was happy with my purchase. He made the entire process so much easier and less stressful, and I genuinely appreciate all the time and effort he put into helping me. You can tell he truly cares about his customers and isn’t just trying to make a sale. I highly recommend him to anyone looking for a car! Thank you so much for going the extra mile and making my experience such a great one! ⭐️⭐️⭐️⭐️⭐️

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Horrible and RUDE Customer Service. Horrible Prices, thousands of dollars above competitors. EXTREME LACK of options. Don't waste your time like I did. IOSDANI treated us horribly and was even sent home before his shift ended.

The only reason is Robert L. The best part of Ocean Mazda, no doubt. I know he will help to get you that Mazda. My daughter loves Mazda and I don't mind getting it for her. She loves the new premium plus CX-5. She wasn't disappointed going from the Signature to the premium plus that offers new technology and amazing screen like a Tesla. I love to see her enjoying her new suv! Thank you much, ROBERT!

gracias a Federico Rivas, quien es el mejor, es una estrella en ventas, 20 puntos. gracias gracias, y gracias también a David Angel el mejor de lo mejor. muchísimas gracias

en el dia de hoy tuve la mejor experiencia en un Dealer en miami y fue en Ocean Mazda , gracias a todas las personas que me atendieron , comenzando por Arturo, Chris entre otros , super atencion lo recomiendo 100%

Had a fantastic experience at Ocean Mazda! The entire team was incredibly friendly, professional, and worked so efficiently to make the process smooth and hassle-free. Had a fantastic experience at Ocean Mazda! The entire team was incredibly friendly, professional, and worked so efficiently to make the process smooth. Huge shoutout to Manny Patiño for taking such great care of us, he made buying my new CX-50 an absolute breeze. Highly recommend this dealership to anyone looking for a great car-buying experience!

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I purchased both of my Mazdas from Ocean Mazda Doral and have been dealing with and recommending Ocean Mazda to others for over 10 years. Until this current visit, I have been very happy with both the dealership and the service I have received. Unfortunately, my experience this time has been very different. My Service Advisor, Andrew Wehmeyer, has not responded to numerous calls and messages regarding my vehicle. At this point, I am going to have to personally come into the dealership today simply to find out what is going on with my car. What is most disappointing is the ... Read More

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DealerRater - Jul 25, 2026

I purchased both of my Mazdas from Ocean Mazda Doral and have been dealing with and recommending Ocean Mazda to others for over 10 years. Until this current visit, I have been very happy with both the dealership and the service I have received. Unfortunately, my experience this time has been very different. My Service Advisor, Andrew Wehmeyer, has not responded to numerous calls and messages regarding my vehicle. At this point, I am going to have to personally come into the dealership today simply to find out what is going on with my car. What is most disappointing is the significant decline in communication. During my previous service visits, the team was very communicative and kept me informed. That level of service was one of the reasons I continued to have confidence in Ocean Mazda Doral and have recommended the dealership to others for so many years. I completely understand that service departments get busy and that repairs can take longer than anticipated. My concern is not necessarily the amount of time involved—it is the lack of communication. After numerous attempts to get an update, I should not have to physically come to the dealership just to find out the status of my vehicle. As a long-standing customer who has supported Ocean Mazda for more than a decade and purchased two vehicles from Ocean Mazda Doral, this experience is particularly disappointing. The level of service and communication has slipped drastically since my last visit. I have always been comfortable recommending Ocean Mazda based on my own experience. Unfortunately, if this is the level of service and communication I can now expect, I will have to rethink both where I have my vehicles serviced and whether I can continue recommending Ocean Mazda to others.

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Ocean Mazda made the experience of buying a car way less stressful than usual. A very special thank you to Nelson Rodriguez!

Dear Mr. Garcia, I wanted to personally bring to your attention a disappointing experience I recently had at Ocean INFINITI Doral. As my INFINITI lease came to an end, I gave your dealership the opportunity to keep me as a customer. Unfortunately, I received an unreasonable lease quote for a comparable vehicle, and after choosing another brand, I was informed that Ocean INFINITI Doral would not accept the return of my lease because I was not purchasing or leasing another vehicle from them. After unsuccessfully trying to resolve the matter with the dealership, I opened a formal case with INFINITI ... Read More

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DealerRater - Jun 25, 2026

Dear Mr. Garcia, I wanted to personally bring to your attention a disappointing experience I recently had at Ocean INFINITI Doral. As my INFINITI lease came to an end, I gave your dealership the opportunity to keep me as a customer. Unfortunately, I received an unreasonable lease quote for a comparable vehicle, and after choosing another brand, I was informed that Ocean INFINITI Doral would not accept the return of my lease because I was not purchasing or leasing another vehicle from them. After unsuccessfully trying to resolve the matter with the dealership, I opened a formal case with INFINITI Consumer Affairs (Case #56818879), which is currently under review. I am simply asking that you review my experience, as I do not believe it reflects the level of customer service expected from an authorized INFINITI dealership. Thank you for your time and consideration. Respectfully,

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I went to Ocean Mazda to buy a car for my wife—something stylish, conservative, and above all **reliable**, a car that could grow with our family. Even though we were considering other popular options like Toyota and Honda, **Manny Patiño** guided us through the entire process with patience and clarity. We arrived pre‑approved at a **7%** interest rate, but thanks to Manny and Mazda financing, and having good credit, we were able to secure a **3.99%** rate. That alone made a huge difference for us. We’re genuinely grateful for Manny’s professionalism, patience, and dedication. Highly recommended.

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Alex Alvarez took care of me and was the smoothest purchase I've experience. He's a great salesman and is very knowledgeable about the cars so he can definitely help you find a perfect choice for anyone. If anyone stops by Mazda doral definitely ask for him and he will do his absolute best to help you leave happy. 10/10!!!!

The dealership is always clean, pleasant to be in while waiting for your vehicle. Coffee variety and cold water bottles are always great and are great perks. The staff is courteous , will greet you with a smile. I have been to other mazda dealerships as I have own mazda cars for over 20 years. By far Doral dealership feels welcoming. And the staff and service is wonderful from servicing your car yo buying a new one. Thank you

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I purchased a certified pre-owned vehicle from Ocean Mazda West Kendall on April 24th, and at first, everything seemed great. The sales staff was friendly, accounting was pleasant, and the buying experience itself went smoothly. Unfortunately, everything changed just one week later. A week after purchasing the vehicle, my husband noticed that the front left side of the bumper was starting to come off. This made absolutely no sense considering the vehicle had no scratches, no impact damage, and no signs of any accident that would explain the issue. We immediately contacted the dealership, and the first response was essentially ... Read More

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Edmunds - May 28, 2026

I purchased a certified pre-owned vehicle from Ocean Mazda West Kendall on April 24th, and at first, everything seemed great. The sales staff was friendly, accounting was pleasant, and the buying experience itself went smoothly. Unfortunately, everything changed just one week later. A week after purchasing the vehicle, my husband noticed that the front left side of the bumper was starting to come off. This made absolutely no sense considering the vehicle had no scratches, no impact damage, and no signs of any accident that would explain the issue. We immediately contacted the dealership, and the first response was essentially to deny responsibility and say the car “wasn’t like that” when we purchased it only days earlier. My husband eventually had to mention that he serves in the Army just to get them to agree to look at the vehicle. We brought it in on a Thursday, but they said they couldn’t do anything because they had no loaner cars available. We agreed to bring it back the following Monday. The dealership then kept my vehicle for 8 days, claiming that the “wrong part had been ordered.” After all that time, they finally called to say the car was ready. My mother picked it up, only to discover that the bumper STILL had a noticeable gap. Hermes, the employee we had been dealing with, told both my mother and me over the phone that this was “as good as it was going to get” because the sales managers had already decided they were not going to spend the money to send it to a body shop. Imagine hearing that after taking on over $30,000 in debt for what was supposed to be a certified pre-owned vehicle. To make matters worse, my mother got home and the bumper had already started coming apart again. When I called Hermes back, he told me there was nothing else he could do and that I needed to contact the sales managers directly. I left multiple messages for management and nobody returned my calls. Later that same day, Hermes called me back and said he had spoken with management and they had finally agreed to send the vehicle to a body shop. I was extremely relieved and thanked him. He told me to bring the vehicle back Monday, May 25th. I drove 45 minutes to the dealership only to find out the service department was closed for Memorial Day. The receptionist contacted Hermes, who apologized and said he would speak to management the next morning to see if someone could pick up the vehicle since I live far away. The next day, I was told that “nobody” could pick up the car, so my mother once again had to take time out of her day to drop it off herself. Then, only one day later, Hermes called saying that a “mobile body shop guy” had stopped by and fixed the issue. That immediately sounded suspicious to me. Sure enough, when my mother picked up the vehicle today, the bumper gap was STILL there. It also appeared that glue had been used to hold it in place because there was visible glue residue that had never been there before. The dishonesty throughout this entire process has been mind-blowing. I also made it very clear that I needed the vehicle back before June 5th because I have an out-of-state trip planned. Interestingly, the first thing Hermes asked my mother when she picked up the car was, “When is she leaving the state?” At that point, it honestly felt like the priority was simply getting me out of town so they wouldn’t have to continue dealing with the issue. This is a CERTIFIED PRE-OWNED vehicle. A bumper that repeatedly falls apart should be properly repaired by the dealership — not temporarily glued together to avoid paying for a body shop repair. I will absolutely be escalating this matter further. If I can give anyone one piece of advice: please think twice before purchasing a vehicle from this dealership. First picture of when my husband first noticed, second when they "fixed" it the first time, and third picture of when the "supposed" mobile body shop guys "fixed' it

I purchased a certified pre-owned vehicle from Ocean Mazda West Kendall on April 24th, and at first, everything seemed great. The sales staff was friendly, accounting was pleasant, and the buying experience itself went smoothly. Unfortunately, everything changed just one week later. A week after purchasing the vehicle, my husband noticed that the front left side of the bumper was starting to come off. This made absolutely no sense considering the vehicle had no scratches, no impact damage, and no signs of any accident that would explain the issue. We immediately contacted the dealership, and the first response was essentially ... Read More

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DealerRater - May 28, 2026

I purchased a certified pre-owned vehicle from Ocean Mazda West Kendall on April 24th, and at first, everything seemed great. The sales staff was friendly, accounting was pleasant, and the buying experience itself went smoothly. Unfortunately, everything changed just one week later. A week after purchasing the vehicle, my husband noticed that the front left side of the bumper was starting to come off. This made absolutely no sense considering the vehicle had no scratches, no impact damage, and no signs of any accident that would explain the issue. We immediately contacted the dealership, and the first response was essentially to deny responsibility and say the car “wasn’t like that” when we purchased it only days earlier. My husband eventually had to mention that he serves in the Army just to get them to agree to look at the vehicle. We brought it in on a Thursday, but they said they couldn’t do anything because they had no loaner cars available. We agreed to bring it back the following Monday. The dealership then kept my vehicle for 8 days, claiming that the “wrong part had been ordered.” After all that time, they finally called to say the car was ready. My mother picked it up, only to discover that the bumper STILL had a noticeable gap. Hermes, the employee we had been dealing with, told both my mother and me over the phone that this was “as good as it was going to get” because the sales managers had already decided they were not going to spend the money to send it to a body shop. Imagine hearing that after taking on over $30,000 in debt for what was supposed to be a certified pre-owned vehicle. To make matters worse, my mother got home and the bumper had already started coming apart again. When I called Hermes back, he told me there was nothing else he could do and that I needed to contact the sales managers directly. I left multiple messages for management and nobody returned my calls. Later that same day, Hermes called me back and said he had spoken with management and they had finally agreed to send the vehicle to a body shop. I was extremely relieved and thanked him. He told me to bring the vehicle back Monday, May 25th. I drove 45 minutes to the dealership only to find out the service department was closed for Memorial Day. The receptionist contacted Hermes, who apologized and said he would speak to management the next morning to see if someone could pick up the vehicle since I live far away. The next day, I was told that “nobody” could pick up the car, so my mother once again had to take time out of her day to drop it off herself. Then, only one day later, Hermes called saying that a “mobile body shop guy” had stopped by and fixed the issue. That immediately sounded suspicious to me. Sure enough, when my mother picked up the vehicle today, the bumper gap was STILL there. It also appeared that glue had been used to hold it in place because there was visible glue residue that had never been there before. The dishonesty throughout this entire process has been mind-blowing. I also made it very clear that I needed the vehicle back before June 5th because I have an out-of-state trip planned. Interestingly, the first thing Hermes asked my mother when she picked up the car was, “When is she leaving the state?” At that point, it honestly felt like the priority was simply getting me out of town so they wouldn’t have to continue dealing with the issue. This is a CERTIFIED PRE-OWNED vehicle. A bumper that repeatedly falls apart should be properly repaired by the dealership — not temporarily glued together to avoid paying for a body shop repair. I will absolutely be escalating this matter further. If I can give anyone one piece of advice: please think twice before purchasing a vehicle from this dealership. First picture of when my husband first noticed, second when they "fixed" it the first time, and third picture of when the "supposed" mobile body shop guys "fixed' it

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Great service from Ocean Mazda Doral. My car performs better and has clean air after replacing the ac filter here. Thus they have a great system of procedure, nothing left, everything's great. Don't expect too much on customer service. Thank you Mazda!

My sales guy Osmanys is the best. Always makes the buying experience enjoyable and it's a quick in and out at the best price. I would go see him if you're looking for a new car.

I would highly advise going somewhere else if you care about yourself. The management team is non existent, the front desk will leave message and they never return your calls. They will not provide requested documents that are needed for your extended warranty. Manager Chris even raised his voice, cursed and hung up the phone. Very unprofessional, I will never return

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I have been experiencing ongoing challenges with my recent purchase at this dealer, and I feel that my situation has not been fully supported by the dealer. À 2025 car that is only presenting issues since the first service at 3000 miles. The service team is not helpful and the sales person doesn’t return calls. I like the car but the quality and reliability is questionable. The recurring issues have been disappointing, that affected my confidence in the vehicle.

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I visited Ocean Mazda while exploring options for a new vehicle, and my experience with Nelson was disappointing. I had spoken with him during a prior visit, but when I returned this second time, I came with the intention of purchasing a car, just not with the intention of doing business with him. I was already in conversation with another sales associate who was assisting me when Nelson approached under the pretense of saying hello and ultimately redirected the transaction to himself. In doing so, he effectively took the opportunity away from his colleague who had initially been helping me. ... Read More

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DealerRater - Feb 20, 2026

I visited Ocean Mazda while exploring options for a new vehicle, and my experience with Nelson was disappointing. I had spoken with him during a prior visit, but when I returned this second time, I came with the intention of purchasing a car, just not with the intention of doing business with him. I was already in conversation with another sales associate who was assisting me when Nelson approached under the pretense of saying hello and ultimately redirected the transaction to himself. In doing so, he effectively took the opportunity away from his colleague who had initially been helping me. As someone who also works in a commission based sales environment, I understand the pressures that come with earning a living this way. However, this type of conduct undermines both team integrity and professional ethics. It is disheartening to see business taken from a colleague through internal maneuvering rather than earned through service and trust. Being in sales myself, I could not help but put myself in the other associate’s shoes. I have had colleagues in the past who worked alongside me on deals, only to remove my rightful portion of the commission from the contract. That defeated feeling of losing a hard earned opportunity is something I would not wish on anyone, and it is exactly what came to mind witnessing this situation unfold. I walked away for that reason, and bought my Mazda from a more trusted person I met networking instead.

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Great experience at the dealership. Manny was professional, helpful, and made the entire process easy. I’m very happy with my new Escalade. Highly recommend!

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Elise and his team helped us get into the brand new Mazda we were looking for. We upgraded from the Cx5 to the Cx70. We are so happy!

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Terrible service allround. To the point that I needed to buy a car that day, and ended up buying a Volkswagen instead. How can they improve? Get salesmen that actually represent the brand and want to sell cars. Mediocre through and through. Will never buy a car from Ocean group.

I found they had poor customer service and my concerns were not addressed in a timely manner.

I recently dropped my car off around 1 PM on my workday for a tire rotation. Since the process was going to take 90 minutes, they sent me in a Lyft back to work. Later in the afternoon, I received a video recommending multiple things I should have worked on. Ultimately, I decided to only have one of the recommendations done on top of the tire rotation. Around 5 PM that day, I received a notification my car was ready for pickup and that I would need to get there in 50 minutes (before the shop closed). Unfortunately, I was unable to leave work ... Read More

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Yelp - Dec 20, 2025

I recently dropped my car off around 1 PM on my workday for a tire rotation. Since the process was going to take 90 minutes, they sent me in a Lyft back to work. Later in the afternoon, I received a video recommending multiple things I should have worked on. Ultimately, I decided to only have one of the recommendations done on top of the tire rotation. Around 5 PM that day, I received a notification my car was ready for pickup and that I would need to get there in 50 minutes (before the shop closed). Unfortunately, I was unable to leave work until 7:30 PM, so I was informed I could pay online and my keys would be left with the sales team (which was supposedly staying open later). By the time I arrived at the dealership (roughly around 7:45 PM), no one was there. A janitor informed me that the dealership closed 2 hours early for a holiday party so there was no one to give me my keys. She kindly walked me over to the holiday party, which was full of dealership employees. I spoke to one gentlemen and explained the situation. He told me there was nothing he could do and told me to come back in the morning (even though I told him my working hours were before the dealership opened). Due to the fact I was not helped, I was not able to get into my home that night (my apartment keys were in my car). I had to sleep at a friend's apartment and my dog was left alone for almost 24 hours due to not being able to access my apartment. When I arrived the next morning, I had to miss work to pick up my car. The gentleman who got my keys in the morning told me he was at the holiday party the night before and that he would've been able to assist me. Oh...and my keys just happened to be inside the front desk of the lobby I walked in the night prior and the key to that desk was just sitting behind the computer screen the entire time. The reason I share this information is because I find there is a glaring lack of communication and empathy at this business. After spending over $600 for repairs, I was left without my car, access to my apartment, and missed a work day. It's obvious that customer service or even just human decency isn't valued here.

Great deal, she dealt the interaction professionally, might have been confused as it is my first negotiation/real world decision, but overall it went as expected.

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Excelente vendedor, fue suficiente entrar al dealer para sentir la amabilidad, profesionalidad, responsabilidad y sentido de mercado de Manuel, lo recomiendo 100% para cualquier cliente que necesite los servicios de ocean Mazda.

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Truly negative experience. Had to wait 4 days to get an update on my credit application using an excuse the finance and sales rep were off throughout that period. I would call each day and was told they are busy and will call me but never did. Also, was once advised to change my 4 brake pads which were on poor shape. I went ahead and did two of them and 3 months later decided to go to the west kendall location and I was told my brakes were fine and did not need new ones. At this point I did not return ... Read More

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Yelp - Nov 1, 2025

Truly negative experience. Had to wait 4 days to get an update on my credit application using an excuse the finance and sales rep were off throughout that period. I would call each day and was told they are busy and will call me but never did. Also, was once advised to change my 4 brake pads which were on poor shape. I went ahead and did two of them and 3 months later decided to go to the west kendall location and I was told my brakes were fine and did not need new ones. At this point I did not return to the Doral location until recently where I had to wait 4 days to get a response due to lack of customer service and communication.

Quiero dar las gracias al Sr Juan Carlos Buranat por su trabajo y atención como asesor en la venta que me hizo el día de hoy muy claro eficiente y atento nos trató de maravilla lo recomiendo al 100% y al financista el Sr Alex un experto en la materia un trato de alto nivel profesional humano y respetuoso, los felicito y respeto gran atención muchos éxitos para ambos que Dios los bendiga aplausos para ambos de parte de Rómulo y familia

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We had a great experience at this dealership. Manny was very professional and answered all our questions and concerns in detail.

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El mejor vendedor, servicial, amable. ,cordial y lo mas importante muy eficiente. Gracias por tu ayuda.

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A Truly Outstanding Car Buying Experience at Mazda of Miami Doral My family and I recently had a fantastic experience at Mazda of Miami Doral, and I felt compelled to share our gratitude. I recently purchased two cars for myself, and a third for my daughter, and each transaction was a pleasure from start to finish. This exceptional service was largely due to our salesman, Eduardo Alfonso. From the moment we met him, Eduardo demonstrated a level of professionalism and dedication that is truly rare. His knowledge of the Mazda lineup was extensive and he answered every question we had ... Read More

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DealerRater - Aug 28, 2025

A Truly Outstanding Car Buying Experience at Mazda of Miami Doral My family and I recently had a fantastic experience at Mazda of Miami Doral, and I felt compelled to share our gratitude. I recently purchased two cars for myself, and a third for my daughter, and each transaction was a pleasure from start to finish. This exceptional service was largely due to our salesman, Eduardo Alfonso. From the moment we met him, Eduardo demonstrated a level of professionalism and dedication that is truly rare. His knowledge of the Mazda lineup was extensive and he answered every question we had with confidence and clarity, making the process of choosing the perfect vehicles easy and enjoyable. Eduardo's commitment to providing excellent service extended beyond just the sale. He was patient, transparent, and went above and beyond to ensure that we felt comfortable and well-informed throughout the entire process. His attention to detail and genuine desire to help us find exactly what we needed made all the difference. I highly recommend Mazda of Miami Doral and, in particular, working with Eduardo Alfonso. If you're looking for a new car and want a stress-free, positive experience, he is the person to see. We are thrilled with our new cars and couldn't be happier with the service we received. Thank you, Eduardo!

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Eliser and the entire Mazda team were very helpful and courteous. Will highly recommend them!

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Elise was a great rep! He helped me out with patience and kindness. Thorough and helpful!

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Excellent manager good customer services. Very happy with my choice in car and the deal that I was given.

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Efficient, Professional and hassle free. Truly cares about their customers. No hidden fees everything was clear concise and fair. My best car buying experience ever!

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I had a very pleasant experience @ Ocean Mazda! My salesman, Manny Patiño was very courteous and professional. He was able to find me a lease for the price I could afford! Dairon, in the Finance dept. Was also very courteous and knowledgeable. He explained the entire process to me, thoroughly. Juan, in the Insurance dept. Was also very kind and professional. Overall, I highly recommend Ocean Mazda to anyone considering purchasing or leasing a Mazda.

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Manny was very professional great to work with! Fernando the owner very great to work with too ! All the staff I was involved with were great !

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I recently purchase a 2023 Mazda CX-50 from Ocean Mazda Doral. I want to take a moment to share my experience. I got a call from Felipe Salcedo while I was in another car dealer. He was so kind to work on some numbers for me that convinced me to go and visit Ocean Mazda Doral and see if they had what I was looking for. He then put me in touch with a salesperson named Edy Barthelemy. From the moment I met Edy he was extremely professional but most of all friendly, caring and patient. He took the time to ... Read More

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DealerRater - Jul 23, 2025

I recently purchase a 2023 Mazda CX-50 from Ocean Mazda Doral. I want to take a moment to share my experience. I got a call from Felipe Salcedo while I was in another car dealer. He was so kind to work on some numbers for me that convinced me to go and visit Ocean Mazda Doral and see if they had what I was looking for. He then put me in touch with a salesperson named Edy Barthelemy. From the moment I met Edy he was extremely professional but most of all friendly, caring and patient. He took the time to show me what was on the lot and answer all my questions, explain every detail about the car, show me the clean Carfax and that made the buying process smooth and stress free. I can see that as a salesperson myself to another salesperson Eddy is truly a great asset to this dealership! Let me tell you If you're looking for someone who will genuinely take care of you and make sure you're comfortable with your purchase, I highly recommend you see Edy Barthelemy.

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I must say dealing with Manny was such a pleasure. Not like any other car salesman I’ve ever met. Gracious and patient not pushy and might I say extremely kind and caring truly there to serve his customers with pleasure. The dealership likewise was something like I’ve never seen. I didn’t hear a lot loud talking and chaos as you see in many other dealerships it makes the car buying experience nerve-racking. Not at Ocean Mazda. everyone handle themselves with impeccable integrity, and a level of caring and kindness that I have not seen before. I will ... Read More

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DealerRater - Jul 23, 2025

I must say dealing with Manny was such a pleasure. Not like any other car salesman I’ve ever met. Gracious and patient not pushy and might I say extremely kind and caring truly there to serve his customers with pleasure. The dealership likewise was something like I’ve never seen. I didn’t hear a lot loud talking and chaos as you see in many other dealerships it makes the car buying experience nerve-racking. Not at Ocean Mazda. everyone handle themselves with impeccable integrity, and a level of caring and kindness that I have not seen before. I will definitely return in the future and refer many of my friends. Keep up the good work Manny you are truly an asset to this dealership!

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Very friendly and knowledgeable, he made a wonderful buyer experience, i would highly recommend working with him!

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Manny Patino is the man to see! Was able to get me in my dream CX5! In and out in under 1.5 hours. Best new car purchase experience yet!! Thank you Manny & Ocean Mazda team!

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Five-Star for Ocean Mazda Very organized dealership with helpful and supportive staff. The service was fast, the team demonstrated excellent problem-solving skills, and the overall deal was fair. I purchased a Mazda CX-30 from Ocean Mazda on June 7, 2025, and Manny assisted me throughout the entire process. Despite visiting on a hurricane day, Manny patiently brought out every car I was interested in, at the cost of getting completely soaked, and walked me through all the features with honest, clear recommendations. During the payment and ordering process, he addressed every issue I encountered. As an international visitor, I had a lot ... Read More

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DealerRater - Jun 7, 2025

Five-Star for Ocean Mazda Very organized dealership with helpful and supportive staff. The service was fast, the team demonstrated excellent problem-solving skills, and the overall deal was fair. I purchased a Mazda CX-30 from Ocean Mazda on June 7, 2025, and Manny assisted me throughout the entire process. Despite visiting on a hurricane day, Manny patiently brought out every car I was interested in, at the cost of getting completely soaked, and walked me through all the features with honest, clear recommendations. During the payment and ordering process, he addressed every issue I encountered. As an international visitor, I had a lot of additional paperwork and concerns, but Manny handled everything smoothly and made the entire experience feel easy and stress-free. A truly satisfying experience, huge thanks to Manny! Hasim

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going to a dealership is always stressful but Juan was very patient and forthcoming. Also the finance advisor was incredibly nice and explained everything so that I could make the best decision for myself. My family and I only purchased from Toyota and now we are more than happy to convert to Mazda! Would highly recommend Mazda Doral!

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I've purchased 4 cars from this dealership and I ALWAYS GO TO JP and I ALWAYS recommend going to him. But my issue now is the customer service. I never do any service with them because I had my guy and I maintain my car well but my guy moved and well now I have to make my appts with Mazda because I want to make sure my car is serviced properly. But man do they suck. I ask for an appt and the girl has a shitty attitude. I get a call today was unable to answer so I ... Read More

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Yelp - May 8, 2025

I've purchased 4 cars from this dealership and I ALWAYS GO TO JP and I ALWAYS recommend going to him. But my issue now is the customer service. I never do any service with them because I had my guy and I maintain my car well but my guy moved and well now I have to make my appts with Mazda because I want to make sure my car is serviced properly. But man do they suck. I ask for an appt and the girl has a shitty attitude. I get a call today was unable to answer so I call back and the guy was worst than the girl the other day. I will ways recommend Mazda and JP but man I'll never recommend anything else with them

It was a great experience, best treatment from the entire team, the offer me coffe

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Excelente atención profesionalismo cordialidad puntualidad los recomiendo 100 % precios competitivos un equipo de trabajo extraordinario

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Excelente atención profesionalismo dedicación responsabilidad una manera segura de negociación te brindan opciones soluciones rápidas muy agradecida y muy contenta con la atención

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Tuve muy buena experiencia en este concesionario muy profesionales la verdad me atendieron súper bien

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Had a great experience at Ocean Mazda! The team was kind and professional, especially Manny. Highly recommend!

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Tuvimos una excelente experiencia donde estuvimos atendidos por Federico Rivas, Muy profesional y amable. Volveremos ! Gracias

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Our sales person William was great! Truly had the best experience! Very kind and transparent

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I recently purchased a car from Ocen Mazda, Doral, and I couldn’t be happier with the experience. From the beginning until the end of the process, all the staff were professional, honest, and extremely helpful. Thank you!! Also, Many provided me all the necessary details about the vehicle, answered my questions with patience, and made the entire process smooth and stress-free. I truly appreciate his transparency and integrity throughout the transaction.

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Don't buy here! I had a horrible and extremely stressful experience at this dealership. I bought a used car, with only 8500 miles on it. It has a smell, they lied and said would go away. It did not, they changed the air filter and didn't put the glove box back correctly. It fell on my 104 year old mother's leg taking her skin with it. The smell is still there. The car had a recall they didn't tell me about, and when I took it for the recall, I found out it needed 4 new tires?? They let ... Read More

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Yelp - Mar 14, 2025

Don't buy here! I had a horrible and extremely stressful experience at this dealership. I bought a used car, with only 8500 miles on it. It has a smell, they lied and said would go away. It did not, they changed the air filter and didn't put the glove box back correctly. It fell on my 104 year old mother's leg taking her skin with it. The smell is still there. The car had a recall they didn't tell me about, and when I took it for the recall, I found out it needed 4 new tires?? They let me come back once when they changed the air filter and have refused to speak to me or address these issues since. This car was not properly cleaned or checked before they sold it to me. I don't feel safe in it. I've written the GM, the President of the Company, Mazda, and no one has gotten back to me. How sad and dishonest that hey would take advantage of a woman shopping for a car to take her elderly mother to medical appointments. Shame on you! And then I found out the axel was bent and that the car was probably in an accident. I'm sure they would not like if someone sold their wives or sisters a car like this. Again, you should be ashamed.

People are very helpful, knowledgeable and always ready to assist. The answer all your questions and concerns. Premises are confortable.

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Manny went above and beyond to answer all my questions, walk me through the features, and make sure I was 100% comfortable with my decision. The whole process was smooth, quick, If you’re in the market for a car, I highly recommend Manny, his professionalism, honesty, and friendly attitude set him apart.

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Excellent!! May God bless you !! I recommend you to all my friends and family 💯. Congrats!!

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Best ever experience!!! The team was super efficient & friendly. We were in & out of the dealership in less than 3 hours with our new lease. I would recommend David & Ricky @ Ocean Mazda in Doral.

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Don't buy here! I had a horrible and extremely stressful experience at this dealership. I bought a used car, with only 8500 miles on it. It has a smell, they lied and said would go away. It did not, they changed the air filter and didn't put the glove box back correctly. It fell on my 104 year old mother's leg taking her skin with it. The smell is still there. The car had a recall they didn't tell me about, and when I took it for the recall, I found out it needed 4 new tires?? They let ... Read More

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Yelp - Feb 12, 2025

Don't buy here! I had a horrible and extremely stressful experience at this dealership. I bought a used car, with only 8500 miles on it. It has a smell, they lied and said would go away. It did not, they changed the air filter and didn't put the glove box back correctly. It fell on my 104 year old mother's leg taking her skin with it. The smell is still there. The car had a recall they didn't tell me about, and when I took it for the recall, I found out it needed 4 new tires?? They let me come back once when they changed the air filter and have refused to speak to me or address these issues since. This car was not properly cleaned or checked before they sold it to me. I don't feel safe in it. I've written the GM, the President of the Company, Mazda, and no one has gotten back to me. How sad and dishonest that hey would take advantage of a woman shopping for a car to take her elderly mother to medical appointments. Shame on you!

Cindy was extremely helpful in making sure that I was getting a good deal and assuring that I have a smooth experience getting a new car. Could not recommend a better dealership for my family and friends.

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Bought the car here and have been loyal, but last week I waited over three hours for mostly routine service (oil change, cabin filter, and rear camera wire kit). Then, when I paid, I was told my 'car would be right out' but it was another 15 minutes before it appeared. No one explained the wait or apologized. Then I was asked three different times by Ocean to rate the service, and each time I wrote this same review. Still no apology or explanation. They take their customers for granted.

They have great service,the staff is very nice and the attention during the purchasing process is excellent….

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Ask for Manny! Straight shooter, that is who you want to do business with for sure!

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Great and easy experience. Manny was very patient with us. Will buy again with them

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Manny Patiño was very helpful, professional and knowledgeable. I would definitely recommend you see him when visiting Ocean Mazda.

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Manny was very kind and super helpful. Everyone was nice and made sure to take good care of me.

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Enjoyed my time at ocean mazda, went through every car to find my perfect match. I left very happy! Thank you again for your kindness & patience through this process! My 3rd mazda 🫶

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I really need to pur 2 for customer service care. Purchased car here in 2023,everyone was nice , almost 2 years later and everytime I come to do a service zero acknowledgement. You will stand there for 30 mins easy. So I've decided to start going elsewhere. And I will when I purchase my new car! Last time when I can to pick up my paperwork, nobody knew where it was. So I had to wait another 30 minutes before they figured out how to check me out👎

Here’s a review you could use: I recently had a fantastic experience at Ocean Mazda Doral, thanks to the amazing manager, Cynthia (also known as Cindy). I was in the market for a 2024 Mazda CX-5 and reached out to the dealership to discuss the deal. Cindy was transparent and provided all the details over the phone. True to her word, when I arrived at the dealership, the deal was exactly as she described—no surprises or hidden fees. Her professionalism and honesty made the entire process smooth and stress-free. If you’re looking for a dealership that values customer ... Read More

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DealerRater - Oct 28, 2024

Here’s a review you could use: I recently had a fantastic experience at Ocean Mazda Doral, thanks to the amazing manager, Cynthia (also known as Cindy). I was in the market for a 2024 Mazda CX-5 and reached out to the dealership to discuss the deal. Cindy was transparent and provided all the details over the phone. True to her word, when I arrived at the dealership, the deal was exactly as she described—no surprises or hidden fees. Her professionalism and honesty made the entire process smooth and stress-free. If you’re looking for a dealership that values customer satisfaction, I highly recommend Ocean Mazda Doral. Thank you, Cindy, for a wonderful experience!

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Impecable service, very efficient and extremely professional. Credit and sales work in sink and I was in and out in about 30 minutes. I highly recommend this dealership.

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I have a very bad experience, and right now, my 2024 CX-90 have many recall , I made many appointments in the Dealer, and I requested a loaner because they need my car for more than 6 hours . They never give a loaner, always cancel my appointment, and have made the last appointment 15 days before because they said that is the best way to give me the loaner. At the end of f the day, I missed my appointment again because they are unable to give the service. I talked with the services manager, with all services staff and nobody can give a ... Read More

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Google - Oct 24, 2024

I have a very bad experience, and right now, my 2024 CX-90 have many recall , I made many appointments in the Dealer, and I requested a loaner because they need my car for more than 6 hours . They never give a loaner, always cancel my appointment, and have made the last appointment 15 days before because they said that is the best way to give me the loaner. At the end of f the day, I missed my appointment again because they are unable to give the service. I talked with the services manager, with all services staff and nobody can give a solution. I am very disappointed because it is not my fault. My car computer is disconnecting all the time, and it is crazy for me, I can't use my phone in a car mode. I called them one more time and I spent more than 1 month dealing with this issue. I can't wait any more time. I asked them to speak with the dealer president, and I couldn't . I have a baby, and for me, it is impossible to drop my car for 6 hours if they don't give me another car.I don't recommend this dealer, and I am very disappointed with Mazda services. Today, October 28, 2024, I came to the dealer because the car continues with a recall problem, and they can not provide me a car to pick up my baby. They don't have any idea when the car will be ready and don't have a car option for me. I contacted all the services team again, and nothing happened. I was very upset and disappointed with the Doral dealer. I don't recommend Mazda.

Ocean Mazda: A Deep Dive into Deceit and Financial Ruin If you're considering buying a car from Ocean Mazda, RUN, don't walk, in the opposite direction. This dealership operates with a level of dishonesty and disregard for customer welfare that is truly appalling. My experience with them was nothing short of a nightmare. They sold me a lemon, a car riddled with problems from the start. When I brought it back for repairs, instead of honoring their obligations, they engaged in outright fraud. They contacted my bank and falsely claimed I had abandoned the vehicle. Now, I have ... Read More

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Google - Oct 20, 2024

Ocean Mazda: A Deep Dive into Deceit and Financial Ruin If you're considering buying a car from Ocean Mazda, RUN, don't walk, in the opposite direction. This dealership operates with a level of dishonesty and disregard for customer welfare that is truly appalling. My experience with them was nothing short of a nightmare. They sold me a lemon, a car riddled with problems from the start. When I brought it back for repairs, instead of honoring their obligations, they engaged in outright fraud. They contacted my bank and falsely claimed I had abandoned the vehicle. Now, I have no idea where my car is, and I'm out my $4,000 down payment plus the two monthly payments I made. This dealership's actions have caused me significant financial hardship and emotional distress. They stole my money and my vehicle, leaving me with nothing but debt and a profound sense of betrayal. Here's a breakdown of their deceitful tactics: * Selling Defective Vehicles: They knowingly sell faulty cars, misrepresenting their condition to unsuspecting buyers. * Fraudulent Communication with Lenders: They lie to banks and financial institutions to further their own interests, even if it means ruining the lives of their customers. * Unlawful Seizure of Property: They illegally take possession of vehicles, leaving buyers stranded and without recourse. Ocean Mazda's behavior is unacceptable and potentially criminal. I urge anyone considering doing business with them to reconsider. There are plenty of reputable dealerships out there. Don't risk becoming another victim of their fraudulent practices. My advice: Steer clear of Ocean Mazda at all costs. They are not to be trusted. The salesman’s name is JP.

I went today, they never paid attention to me, when finally a saleman approach me, he asked me if I was buying today, i said I'm buying next week for sure, after this I told them I want to check some cars, he sent me by myself to check the parking lot, never again...

visited here in June and left a 5 star review after my visit with JP. Went back yesterday to make a purchase and I am very unhappy. It's really unfortunate that Marlon, a college aged young man, is such a liar and manipulator. He lied to me about the MSRP on the vehicle I purchased by telling me it was nearly 6.5% higher than it actually was (it was on another lot, so I could not confirm. I arrived around noon, completed the paperwork around 3pm, the car didn't arrive until nearly 8pm, and I left close to closing so ... Read More

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Yelp - Oct 12, 2024

visited here in June and left a 5 star review after my visit with JP. Went back yesterday to make a purchase and I am very unhappy. It's really unfortunate that Marlon, a college aged young man, is such a liar and manipulator. He lied to me about the MSRP on the vehicle I purchased by telling me it was nearly 6.5% higher than it actually was (it was on another lot, so I could not confirm. I arrived around noon, completed the paperwork around 3pm, the car didn't arrive until nearly 8pm, and I left close to closing so I did not immediately process the issue with the MSRP). It is required by law that dealers be honest about the MSRP. Thankfully, I have documentation to prove that I was lied to about it, so I will be taking action. That margin is too significant to ignore. If anyone has any tips, please let me know. Their website indicates that they are committed to price transparency. That is not true. As for Marlon, I just hope he stays in school to build the character and integrity that he desperately needs. It's one thing to lie, it's another to break laws (I should have known when he bragged about driving before he had a license to make "deals" off of internet sales at the age of 15). Breaking laws is criminal and it's a shame that he is encouraged to engage in criminal activity in this establishment.

Don't walk away from this dealership, RUN AWAY! I saw on their web site they had a mx5 coming inbound. I put a $1000 down to reserve the car. After months, the manager called and said the car had arrived. But Mazda would not release the car. So I bought a different car from a different dealer. When I called to get my money back, they lied and said it was a "Special Order". I pointed out it was not, it was a car they had listed inbound on their web sight. The manager said "Then get ... Read More

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Google - Oct 9, 2024

Don't walk away from this dealership, RUN AWAY! I saw on their web site they had a mx5 coming inbound. I put a $1000 down to reserve the car. After months, the manager called and said the car had arrived. But Mazda would not release the car. So I bought a different car from a different dealer. When I called to get my money back, they lied and said it was a "Special Order". I pointed out it was not, it was a car they had listed inbound on their web sight. The manager said "Then get a lawyer" They are sleazy to the extreme! And don't as me to call you! That what you say to make it appear like you care. You have my number, call me!

My recent visit to Ocean Mazda in Miamil, Florida, was Exceptional. The dealership is clean and welcoming. The staff, were professional and courteous. The vehicle leasing process was efficient and transparent, with the convenience of starting online and completing in person.Ocean Mazda is highly recommended for its EXCELLENT SERVICE and CUSTOMER FOCUS!!! I will never lease any where else!!!

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(Translated by Google) It seems to me a lack of respect and consideration on the part of Mazda Doral. Since I took my car out 2 years ago there have been problems after problems with the car's engine plus other technical things. I have proof the times I have gone with the car to the dealer now I go again with the car with the engine problem and they tell me that The miles I have do not cover the expenses. Please stop using people as idiots, when you go to buy a car you go with the confidence that ... Read More

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Google - Sep 27, 2024

(Translated by Google) It seems to me a lack of respect and consideration on the part of Mazda Doral. Since I took my car out 2 years ago there have been problems after problems with the car's engine plus other technical things. I have proof the times I have gone with the car to the dealer now I go again with the car with the engine problem and they tell me that The miles I have do not cover the expenses. Please stop using people as idiots, when you go to buy a car you go with the confidence that the car is 100% active and without problems. In this country one sacrifices a lot to have this abuse done to the client. (Original) Me parece una falta de respeto y consideración de parte de Mazda Doral . Desde que saqué mi carro hace 2 años han sido problemas tras problemas con el motor del carro más también otros cosas técnicas tengo pruebas las veces que he ido con el carro al dealer ahora nuevamente voy con el carro con el problema del motor y me dicen que las millas que tengo no cubre los gastos . Por favor dejen de usar a las personas como idiotas , cuando uno va a comprar un carro va con la confianza de que el carro esté 100% activo y sin problemas . En este país uno se sacrifica mucho para que hagan este abuso con el cliente .

David represents everything a professional in the auto sales business should embody. Ocean Mazda should be very proud to have him as leader. Ryan S.

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(Translated by Google) Today, September 23, I had an appointment for an oil change and maintenance of my car, the person indicated in the photo was the one who was in charge of receiving me and is supposed to be the one who should be alert to let me know when it is ready or not. I left my car at 4 in the afternoon, an hour later he contacted me to ask me what service was going to be performed on the car (which from the moment the appointment is made it is already stipulated what is to be done to ... Read More

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Google - Sep 23, 2024

(Translated by Google) Today, September 23, I had an appointment for an oil change and maintenance of my car, the person indicated in the photo was the one who was in charge of receiving me and is supposed to be the one who should be alert to let me know when it is ready or not. I left my car at 4 in the afternoon, an hour later he contacted me to ask me what service was going to be performed on the car (which from the moment the appointment is made it is already stipulated what is to be done to do) even when I left it it was very clear. 5, 6 in the afternoon passed and nothing ever got in touch to say that the car was ready. When I got to the dealer at 6 pm there was another man (a rude person, disrespectful) I asked for my car and he told me it's not here! No one is working here anymore, they contacted (Juan Funes) they kept me until 7:30 looking for the car, the key nothing appeared. Even though I was there at 6:53 I received a quote for the car!! And supposedly no one was working anymore, the man had called (Juan Fuenes) and he said he didn't know anything about that. I find this type of matter a lack of respect for clients and a lack of responsibility at work. Neither a manager nor anything appears out there in the middle of this situation. That is to say that if something happens, record a robbery or something in this case what would happen! In the end, those who ended up helping me were the people in charge of sales! My car showed up at 8 at night! Oh really! THIS COMPANY IS RUDE (Original) Hoy 23 de septiembre tenía cita para cambio de aceite y mantenimiento de mi carro, la persona señalada en la foto fue quien se encargó de recibirme y se se supone que es quien debe estar pendiente de avisar cuando ya está listo o no. Dejé mi auto a las 4 de la tarde, una hora después el se comunica conmigo para preguntarme qué servicio era el que se le iba a realizar al auto ( lo cual desde que se saca la cita ya está estipulado que es lo que se le va a realizar) incluso cuando lo dejé quedó bien claro. Pasan 5, 6 de la tarde y nada nunca se pusieron en contacto para decir que ya el auto estaba listo. cuando llegue al dealer las 6 pm había otro señor (una grosería de persona, irrespetuoso) pregunte por mi auto y me responde acá no está! Acá ya nadie está trabajando, se comunicó con (Juan funes) me tupieron hasta las 7:30 buscando el carro la llave nada aparecía. Incluso estando ahí a las 6:53 me llegó una cotización del auto!! Y se supone que ya nadie estaba trabajando, el hombre había llamado a (Juan fuenes) y el dijo que no sabía nada de eso. Me parece una falta de respeto hacia los clientes y una falta de responsabilidad en el trabajo este tipo de asuntos. Ni un manager ni nada aparecen por ahí en medio de esta situación. Es decir que si pasa algo grabe un robo o algo en este caso que pasaría! Al final los que me terminaron ayudando fueron las personas encargadas en ventas! Apareció mi carro a las 8 de la noche! Enserio! UNA GROSERÍA ESTÁ COMPAÑÍA

I’m a first time Ocean Mazda customer but longtime Mazda client. My last 4 leases were with Brickell Mazda, and I genuinely wish I would have reached out over here to get a second opinion first. Credit seriously goes to William for making the whole thing smooth sailing from when I walked in and he offered me coffee until he literally helped me move some work boxes from the CX-5 to the new CX-70 (and man, what a gorgeous car, I can’t wait to drive around with it). I’ll be going back for the carpets since I went ... Read More

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DealerRater - Sep 21, 2024

I’m a first time Ocean Mazda customer but longtime Mazda client. My last 4 leases were with Brickell Mazda, and I genuinely wish I would have reached out over here to get a second opinion first. Credit seriously goes to William for making the whole thing smooth sailing from when I walked in and he offered me coffee until he literally helped me move some work boxes from the CX-5 to the new CX-70 (and man, what a gorgeous car, I can’t wait to drive around with it). I’ll be going back for the carpets since I went late after Parts closed, but that’s just an opportunity to drive the car around more that I’ll happily take anytime. It’s not often I’d say one goes to a car dealership and leaves feeling satisfied, or without worrying about a better deal somewhere, but I’ll happily join the short list and confirm I was positively giddy driving home and showing it off to the family. I will continue leasing Mazda until I eventually decide to buy one outright, and you’ve earned my business for the next couple of go-arounds with this experience today. Thank you!

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Second time leasing with Ocean Mazda & went just as well as the first. No pressure, smooth process and dealership team were courteous and professional. Would highly recommend this dealership.

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La atención es muy buena ,todos tratan de que te sientas en un ambiente acogedor ,recomendado 100 por ciento

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I had such a great experience with Eduardo!! He made the process incredibly easy and was super helpful with all my questions and requests. Even after the purchase, he reached out to ensure everything was going well and went the extra mile to assist with some additional work I needed for the car. His dedication to is outstanding, and I highly recommend working with him!

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The dealership is very elegant, clean and people are very friendly and helpful. Great customer service from them and ver knowledgeable. I’m very impressed with their service.

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I want to start by saying Juan is extremely polite and nice. I have always taken my cars here for service but I probably never will again. I have taken my car in for the same issue 4 times over 3 weeks and it still is not fixed. I was told on the 3rd visit that a part needed to be ordered. One of the service reps even commented to me that i was 'here a lot' when bringing my car to me. When I called today to see if the part had arrived, i was hung up on 3 times. The person ... Read More

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Google - Sep 10, 2024

I want to start by saying Juan is extremely polite and nice. I have always taken my cars here for service but I probably never will again. I have taken my car in for the same issue 4 times over 3 weeks and it still is not fixed. I was told on the 3rd visit that a part needed to be ordered. One of the service reps even commented to me that i was 'here a lot' when bringing my car to me. When I called today to see if the part had arrived, i was hung up on 3 times. The person answer calls in the service area was not helpful and kept blind transferring me without seeing if he was available I have called 3 times and have not gotten through. I would appreciate a call back from the store manager or I will be referring your entire store to the better business bureau. This is not a way to treat a loyal member.

Horrible customer service in the service department. Took forever to even check in and advisors completely ignored people waiting and took others out of order. Zero professionalism, zero regard for customers’ time. In the end, seeing where this was going, I just took the car to be serviced elsewhere.

Very smooth experience buying a car at ocean mazda. Bought my first car here and i couldnt be happier!

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Manny P. was amazing. He made the process fun and easy. I love my new car. Highly recommend!

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(Translated by Google) Today, September 3, 2024....I went to this Dealer to see and buy the MAZDA CX30..... we saw the car which you can get into....but in 20 minutes that we were there, there was no salesperson, not even the young woman from The entrance that receives the calls offered us attention...what a bad time...knowing that a business is in the hands of carefree and apathetic salespeople...I went next door to Toyota I will buy a CAMRY 2024...thanks (Original) Hoy 3 de Sept 2024....fui a este Dealer a ver y comprar el MAZDA CX30..... vimos el carro el ... Read More

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Google - Sep 3, 2024

(Translated by Google) Today, September 3, 2024....I went to this Dealer to see and buy the MAZDA CX30..... we saw the car which you can get into....but in 20 minutes that we were there, there was no salesperson, not even the young woman from The entrance that receives the calls offered us attention...what a bad time...knowing that a business is in the hands of carefree and apathetic salespeople...I went next door to Toyota I will buy a CAMRY 2024...thanks (Original) Hoy 3 de Sept 2024....fui a este Dealer a ver y comprar el MAZDA CX30..... vimos el carro el cual puedes montarte ....pero en 20 minutos que estuvimos allí ningún vendedor ni siquiera la joven de la entrada que recibe las llamadas nos ofreció atención....que mal rato ...el saber que un negocio esta en manos de vendedores despreocupados y apáticos.....me fui al lado a Toyota comprare un CAMRY 2024...gracias

Went window shopping and was approached by one of their salespeople. I wanted to test drive some cars. He asked for my drivers license so he could make a copy. Never came back with my drivers license. We went to go look at a used car. The car had dog hair in the back seat and smelled moldy. He said the car was for sale despite a sign on it saying "Not For Sale." When asked to have my license back, they said they were going to go get it back, but each time they came back, they ... Read More

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Google - Aug 22, 2024

Went window shopping and was approached by one of their salespeople. I wanted to test drive some cars. He asked for my drivers license so he could make a copy. Never came back with my drivers license. We went to go look at a used car. The car had dog hair in the back seat and smelled moldy. He said the car was for sale despite a sign on it saying "Not For Sale." When asked to have my license back, they said they were going to go get it back, but each time they came back, they didn't have it and kept trying to sell me a car. This went on for about 5 times before the manager came out, tried to sell me a car, and these people still chose not to listen. It wasn't until I threatened to call the police that they gave me my license, and I was on my way. To be honest, I'm not a fan and will never come back. I love Mazdas, but this place isn't the right one

(Translated by Google) My experience at Mazda del Doral has been very disappointing. I went to do a simple oil change and ended up waiting two and a half hours! Not only do I consider this time excessive for such a basic service, but the lack of communication from the staff left a lot to be desired. It's frustrating to see how Customers are treated this way. I hope that the team takes this situation into account to improve their attention and service times in the future." For my part, I will not return to this challenge so ... Read More

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Google - Aug 21, 2024

(Translated by Google) My experience at Mazda del Doral has been very disappointing. I went to do a simple oil change and ended up waiting two and a half hours! Not only do I consider this time excessive for such a basic service, but the lack of communication from the staff left a lot to be desired. It's frustrating to see how Customers are treated this way. I hope that the team takes this situation into account to improve their attention and service times in the future." For my part, I will not return to this challenge so that they play with the customer's time. (Original) Mi experiencia en Mazda del Doral ha sido muy decepcionante. Fui a realizar un simple cambio de aceite y terminé esperando ¡ dos horas y media!No solo considero que este tiempo es excesivo para un servicio tan básico, sino que la falta de comunicación por parte del personal dejó mucho que desear.Es frustrante ver cómo se trata a los clientes de esta manera. Espero que el equipo tome en cuenta esta situación para mejorar su atención y tiempos de servicio en el futuro." Por mi parte no volveré a este desafío para que jueguen con el tiempo del cliente.

I received a lease trade in email to upgrade. I went to mazda doral they told me that's only with 4500 down. Nothing on the email shows that. They lie and are very deceitful. My family and I have 4 mazdas leased and I will never return.

I was thoroughly impressed by the level of service I received. The staff were incredibly helpful, going out of their way to answer all my questions and make the car buying process smooth and stress free. They were also extremely friendly, creating a welcoming atmosphere that made me feel valued as a customer. Their professionalism was evident in every interaction, from the initial consultation to the final paperwork. I highly recommend Ocean Mazda for anyone looking for a top notch car buying experience.

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My experience at Ocean Mazda was EXCEPTIONAL! Being just one month post cancer treatment, I was honestly dreading having to shop for a new car right now, but my old lease was coming to an end. I’m so glad I ended up at this dealership. Every single person I encountered was pleasant & helpful. Yosdaniy, the Sales Consultant I worked with, went above & beyond to ensure I stayed within my budget and that I was satisfied. I love my new car and I’m grateful to the amazing staff at Ocean Mazda for making it happen!

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best owner ever great friend and human .also worked in there and they were great to me and my family

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Amazing, they actually patient to answer you any concerns and helping you to get the best offer, every thing was so fast and very reliable! , I totally recommend.

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HORRIBLE EXPERIENCE. I EVEN REACHED OUT TO THE MANAGER AND NO RESPONSE BACK WORST CAR EXPERIENCE I HAVE EVER HAD

Transparent and excellent customer service. I am hundred percent satisfied with this dealership. Thank you

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